Handelsbetingelser

Velkommen til Royal Copenhagen. Når du handler her, accepterer du automatisk vores handelsbetingelser. Derfor råder vi dig til at gennemlæse de nedenstående betingelser grundigt igennem, inden du begynder at handle hos Royal Copenhagen.

Vi sender alle varer som pakkepost, hvilket gør det muligt at spore dem i tilfælde af problemer. Pakkerne er forsikret under transporten, og vi beder dig om at kontrollere indholdet ved modtagelsen. Skulle pakken eller dens indhold være beskadiget ved ankomsten skal det anmeldes til kureren straks, eller senest to dage efter modtagelsen. Derefter bedes varerne returneret til os. Royal Copenhagen er ikke ansvarlig for varer, der bliver beskadiget under transport. Vi pakker altid samtlige varer forsigtigt, og mindsker dermed enhver mulig skade.

Levering og fragt
Hos Royal Copenhagen stræber vi efter hurtig levering, så alle ordrer sendes inden for 1-2 arbejdsdage. I forbindelse med udsalg og juledagene kan der forventes længere leveringstid. Royal Copenhagen er ikke ansvarlige for forsinkelser, der skyldes kureren.

Fragt indenfor Danmark
Al fragt til Danmark leveres af Post Danmark. Fragt pålægges ordrer under 500 DKK. Er ordren over 500 DKK, sendes den fragtfrit indenfor Danmark. Fragtrate i DK: 75 DKK

Fragt til udlandet
Al fragt til udlandet leveres af UPS og sendes som forsikret pakkepost og erhvervspost, hvilket betyder at pakkerne ikke kan sendes som gave til ikke-EU-lande med henblik pÃ¥ at omgÃ¥ lokale afgifter og skatter. 

Fragtrater indenfor EU: 13 Euro
Fragtrater udenfor EU: 50 Euro

Sædvanlig fragt tid inden for Europa er ca. 5-6 arbejdsdage.
Sædvanlig fragttid uden for Europa er ca. 7-8 arbejdsdage.

Returnering
Royal Copenhagen accepterer naturligvis returneringer. Varerne skal returneres højest 14 arbejdsdage fra fakturadatoen. Returvarerne skal være i den oprindelige indpakning. Så snart vi har modtaget returvarerne, og de har undergået en kvalitetskontrol, krediterer vi din konto/dit kreditkort. Vi krediterer kun det kort, der anvendtes til at købe varerne, da vi på den måde kan begrænse brugen af stjålne kreditkort. Behold venligst din postkvittering som bevis for at pakken blev afsendt. Du afholder selv udgifterne for returneringen.

Returnering af gaver
Hvis du har modtaget en vare fra Royal Copenhagen som gave, og ikke ønsker at beholde den, kan du returnere den og bytte den til en anden genstand af samme værdi. Hvis du ønsker en dyrere vare, har du mulighed for at betale differencen samt evt. fragtomkostninger. Du kan også vælge at returnere gaven og modtage et online-værdibevis. Vi kan ikke returnere kontantbeløb, da kun kortet som blev brugt til at købe varen/varerne kan krediteres.

Reklamationer
Alle varer er dækket af den danske købelov, som giver dig 24 måneders reklamationsret. Som kunde kan du reklamere over fejl og mangler, der opstår indenfor 24 måneder efter købet. Hvis fejlene eller manglerne dog opstår på grund af uagtsomhed, vanrøgt eller almindelig slitage, bortfalder reklamationsretten. I tilfælde af en reklamation eller en udebleven ordre, kontakt da venligst Kundeservice på tlf. +45 38 14 48 48 eller send en e-mail til kundeservice@royalcopenhagen.com. Royal Copenhagen dækker ikke fragtomkostningerne i tilfælde af reklamation.

Lagerbeholdning
Hvis en vare er udsolgt, kan du kontakte os på kundeservice@royalcopenhagen.com. En Kundeservice-medarbejder vil kunne oplyse, om du kan genbestille varen eller muligvis finde en lignende.

Betalingsmåder
Royal Copenhagen modtager følgende kreditkort: Dankort, VISA/Dankort, EURO/MASTERCARD, og VISA/Electron. Beløbet trækkes ikke fra dit kort før varerne forlader vores lager. Alle priser oplyses i EUR eller DKK, og 25% moms er inkluderet, medmindre varerne leveres uden for EU. Se venligst under sektionen Told og moms.

Rabat
Eventuelle rabatter i form af rabatkoder kan ikke kombineres med andre tilbud eller rabatter og gælder ikke nedsatte varer eller varer til kampganepris.

Sikkerhed
Royal Copenhagen engagerer sig for at beskytte dit privatliv. Al information du giver os modtages sikret gennem SSL (Secure Sockets Layer). SSL er en protokol, der krypterer din information til koder, så informationen holdes hemmelighed mens den overføres på internettet. Kun PBS (din bank) har adgang til din information. Royal Copenhagen garanterer, at informationen du indtaster, ikke afsløres for nogen trediepart eller anden uvedkommende.

Told og moms
Hvis din ordre afgives fra et EU-land, skal du betale dansk moms, men ingen toldafgifter, jfr. EU-reglerne om told på varer handlet inden for Unionen. Hvis din ordre til gengæld afgives uden for EU, skal du ikke betale dansk moms, men du kan risikere at betale moms, told og gebyrer i modtagerlandet. Royal Copenhagen bærer intet ansvar for disse eller andre gebyrer, der pålægges af toldmyndigheder. Fragtføreren kontakter dig i tilfælde af ekstra gebyrer eller told. Dette kan forsinke leveringen. Vær venligst opmærksom på, at det er dit ansvar at betale for eventuelle ekstra gebyrer.

Kundebeskyttelse
Royal Copenhagen følger retningslinjerne, der er vedtaget i Danmark. Vi overholder strengt de gældende love, samt regler og retningslinjer fastsat af det danske Forbrugerministerium.
Læs venligst disse vilkår og betingelser omhyggeligt, inden du anvender dette website. Ved at bruge sitet erkender du din accept af disse juridiske begreber og betingelser:

1. Alle varemærker på dette website er registreret af Royal Copenhagen A/S eller dets datterselskaber.

2. Alle produktdesigns og produktnavne på dette website er beskyttet af ophavsret- og varemærkelovgivningen. Det er forbudt at anvende produktdesigns, produktnavne eller varemærker fremlagt på dette site uden forudgående skriftlig tilladelse fra Royal Copenhagen.

3. Royal Copenhagen forbeholder sig samtlige rettigheder. Dette website og alt dets indhold er beskyttet af ophavsrets, varemærke- og anden relevant lovgivning. Det er forbudt på enhver måde at kopiere, reproducere, viderebringe, uploade, poste, udsende eller omdele indholdet af dette website, inkl. al tekst, billedmateriale og layout, uden forudgående skriftlig tilladelse fra Royal Copenhagen.

4. Disse handelsbetingelser er underkastet dansk lovgivning, og enhver retstvist om dette website, dets tilbud og disse Vilkår og betingelser behandles af Sø- og Handelsretten i Danmark.

Privatlivspolitik
Dit privatliv er vigtigt for os - vores politik om privatlivsbeskyttelse følger disse principper:
Vi anvender tredieparts-web beacons (IndexTools) fra Google! for at analysere hvor brugere tager hen og hvad de gør, når de besøger vores website. Google kan også bruge anonym information om dine besøg på dette og andre websites for at kunne forbedre sine produkter og tjenester, og levere reklamer for varer og tjenesteydelser som kunne være interessante for dig.
Hvis du ønsker mere information omkring denne praksis, og ønsker at kende dine muligheder for ikke at få denne information anvendt af Google, så klik her: https://ondemand.indextools.com/optout,OptOut.vm?domain=stats.indextools.com

UK

Welcome to Royal Copenhagen. When you are shopping with us you are automatically accepting our sales conditions. This is why we advise you to thoroughly read through all of the below mentioned terms and conditions before you start to shop on Royal Copenhagen.

Miscellaneous
We send all merchandise as packages, which make it possible to track them in case of problems. During shipment the package is insured and we kindly ask you to verify the content upon delivery. Should the package or the content be damaged upon arrival please report it to the currier immediately, or no later than two days after receiving it. Then return the merchandise to us. Royal Copenhagen is not responsible for merchandise that is damaged during transportation.
We always pack everything carefully, thereby minimizing possible damage.

Shipping and handling
In Royal Copenhagen we strive on a quick delivery, so all orders are shipped within 1-2 business days. In connection with the sale and holiday season it is expected to be longer delivery time. Should there be delays with the currier, Royal Copenhagen can not be held liable.

Goods to most other EU countries and countries outside the EU will be sent via UPS and delivery may take up to 6 business days.

Shipping in Denmark
All shipments in Denmark are delivered by Post Danmark. Regardless of volume shipping is included in the price.

Shipping abroad
All shipments abroad are delivered by UPS and sent as an insured package and business mail, which means that the package can not be sent as a gift to non-EU countries in an attempt to evade local taxes and duties. Shipping cost is included on orders above 133 Euro/1.000 DKK.

Freight rates within EU: 20 Euro
Freight rates outside EU: 30 Euro

Regular service in Europe is app. 5-6 business days.
Regular service outside of Europe is app. 7-8 business days.

Returns
Royal Copenhagen gladly accepts returns. You have to return the merchandise no later than 14 workdays from the date of receipt. The return must be in original packaging. As soon as we have received the returned items and they have undergone a quality control check we will credit your account/credit card. We only credit the card that was used to purchase the items, in that way we can limit the use of stolen credit cards. Please keep your postage receipt as a proof that the package was sent. You are responsible for the return expenses.

Gift returns
If you have received an item from Royal Copenhagen as a gift you do not want, you can return it and exchange for another item of the same value. In case you want a more expensive item you have the option of paying the difference as well as shipment fees. You can also choose to return the gift and receive an online voucher.
We cannot return any money as only the credit card used to purchase the item(s) can be credited.

Notification of defects
All merchandise is covered by The Danish Sale of Goods, giving you 24 months to complain about an item. As a customer you can complain about defects and deficiencies that arise within 24 months of the purchase. However, if the defects, deficiencies, or usage are due to negligent use, a lack of maintenance, or simply because of normal usage your right to complain is renounced. In case of a complaint or a missing delivery please contact Customer Service, telephone +45 38 14 48 48 or send an e-mail to: customerservice@royalcopenhagen.com
Royal Copenhagen does not cover shipping fees in case of a complaint.

Item availability
In case an item is sold out you may contact us at: customerservice@royalcopenhagen.com. A customer service agent will inform you if we can re-order the item, or maybe help you find a similar item.

Payment methods
Royal Copenhagen accepts the following credit cards: Dankort,VISA/Dankort, EURO/MASTERCARD, and VISA/Electron. The amount will not be drawn from your card before the merchandise leaves our stock. All prices are indicated in EUR or DKK (the Danish currency) and a 25% sales tax/VAT is included, unless the package is being sent outside the EU. Please see below under the section Customs and sales tax/vat.

Discount
Discounts given as a voucher can not be combined with other discounts or offers and will not apply on already discounted items.

Security
Royal Copenhagen is committed to protecting your privacy. All information provided by you is gathered securely through the SSL (SecureSockets Layer). A SSL is a protocol that encrypts your information into codesso that your information is kept secure while being transmitted via the Internet. Only PBS (your bank) has access to your information. At Royal Copenhagen we guarantee the information you enter will NOT be disclosed to any outside organization or third party.

Customs and sales tax/vat
If your order is placed from an EU country you will have to pay the Danish sales tax/VAT but no customs fee. This is according to customs policies regarding sales within the EU. If, however, your order is placed outside the EU you will not have to pay the Danish sales tax/VAT but you may have to pay additional tax and duties in the country of destination. Royal Copenhagen is not responsible for these or for any fees charged by customs. The carrier will contact you in case of any extra charges or customs clearance. This might delay the delivery. Please be advised that it is your responsibility to pay for these extra charges.

Consumer protection
Royal Copenhagen follow the guidelines prescribed by the Danish Law. We operate strictly under the current laws, rules, and regulations, sat forth by the Danish Consumer Department.

Please read these terms and conditions carefully before using this website. By using this website you signify your consent to these legal terms and conditions:

1. All trademarks on this website are registered by Royal Copenhagen A/S or its subsidiary companies.
2. All product designs and product names included on this website are protected by copyright and trademark laws. You are not permitted to use any product designs, product names or trademarks represented on this site without the prior written consent of Royal Copenhagen.
3. Royal Copenhagen reserves all rights. This website and all contents there are protected by copyright laws, trademark laws and other applicable laws. You are not permitted to copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of this website including all text, images and layout without the prior written consent of Royal Copenhagen.
4. These Terms and Conditions are subject to the laws of Denmark and any dispute related to this website, its services or these Terms and Conditions shall be settled by the Maritime and Commercial Court of Denmark.

Privacy Policy

Your privacy is important to us – our privacy policy follows these principles:
We use third-party web beacons (IndexTools) from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here: https://ondemand.indextools.com/optout,OptOut.vm?domain=stats.indextools.com

Your Information is confidential