Welcome to Royal Copenhagen.
When you are shopping with us you are automatically accepting our sales conditions. This is why we advise you to thoroughly read through all of the below mentioned terms and conditions before you start to shop on Royal Copenhagen.

Miscellaneous
We send all merchandise as packages, which make it possible to track them in case of problems. During shipment the package is insured and we kindly ask you to verify the content upon delivery. Should the package or the content be damaged upon arrival please report it to the currier immediately, or no later than two days after receiving it. Then return the merchandise to us. Royal Copenhagen is not responsible for merchandise that is damaged during transportation. We always pack everything carefully, thereby minimizing possible damage.

Shipping and handling
In Royal Copenhagen we strive on a quick delivery, so all orders are shipped within 1-2 business days. In connection with the sale and holiday season it is expected to be longer delivery time. Should there be delays with the currier, Royal Copenhagen can not be held liable.

Goods to most other EU countries and countries outside the EU will be sent via GLS or Post Danmark and delivery may take up to 6 business days.

Shipping in Denmark
All shipments in Denmark are delivered by Post Danmark. Shipping cost is included on orders above 500 DKK.

Freight rates within DK: 75 DKK

Shipping abroad
All shipments abroad are delivered by GLS or Post Danmark and sent as an insured package and business mail, which means that the package can not be sent as a gift to non-EU countries in an attempt to evade local taxes and duties.

Freight rates within EU: 13 Euro
Freight rates outside EU: 50 Euro

Regular service in Europe is app. 5-6 business days.
Regular service outside of Europe is app. 7-8 business days.

Returns
Royal Copenhagen gladly accepts returns. You have to return the merchandise no later than 14 workdays from the date of receipt. The return must be in original packaging. As soon as we have received the returned items and they have undergone a quality control check we will credit your account/credit card. We only credit the card that was used to purchase the items, in that way we can limit the use of stolen credit cards. Please keep your postage receipt as a proof that the package was sent. You are responsible for the return expenses.

Gift returns
If you have received an item from Royal Copenhagen as a gift you do not want, you can return it and exchange for another item of the same value. In case you want a more expensive item you have the option of paying the difference as well as shipment fees. You can also choose to return the gift and receive an online voucher.
We cannot return any money as only the credit card used to purchase the item(s) can be credited.

Notification of defects
All merchandise is covered by The Danish Sale of Goods, giving you 24 months to complain about an item. As a customer you can complain about defects and deficiencies that arise within 24 months of the purchase. However, if the defects, deficiencies, or usage are due to negligent use, a lack of maintenance, or simply because of normal usage your right to complain is renounced. In case of a complaint or a missing delivery please contact Customer Service, telephone +45 38 14 48 48 or send an e-mail to: customerservice@royalcopenhagen.com
Royal Copenhagen does not cover shipping fees in case of a complaint.

Item availability
In case an item is sold out you may contact us at: customerservice@royalcopenhagen.com. A customer service agent will inform you if we can re-order the item, or maybe help you find a similar item.

Payment methods
Royal Copenhagen accepts the following credit cards: Dankort,VISA/Dankort, EURO/MASTERCARD, and VISA/Electron. The amount will not be drawn from your card before the merchandise leaves our stock. All prices are indicated in EUR or DKK (the Danish currency) and a 25% sales tax/VAT is included, unless the package is being sent outside the EU. Please see below under the section Customs and sales tax/vat.

Discount
Discounts given as a voucher can not be combined with other discounts or offers and will not apply on already discounted items.

Security
Royal Copenhagen is committed to protecting your privacy. All information provided by you is gathered securely through the SSL (SecureSockets Layer). A SSL is a protocol that encrypts your information into codesso that your information is kept secure while being transmitted via the Internet. Only PBS (your bank) has access to your information. At Royal Copenhagen we guarantee the information you enter will NOT be disclosed to any outside organization or third party.

Customs and sales tax/vat
If your order is placed from an EU country you will have to pay the Danish sales tax/VAT but no customs fee. This is according to customs policies regarding sales within the EU. If, however, your order is placed outside the EU you will not have to pay the Danish sales tax/VAT but you may have to pay additional tax and duties in the country of destination. Royal Copenhagen is not responsible for these or for any fees charged by customs. The carrier will contact you in case of any extra charges or customs clearance. This might delay the delivery. Please be advised that it is your responsibility to pay for these extra charges.

Consumer protection
Royal Copenhagen follow the guidelines prescribed by the Danish Law. We operate strictly under the current laws, rules, and regulations, sat forth by the Danish Consumer Department.

Please read these terms and conditions carefully before using this website. By using this website you signify your consent to these legal terms and conditions:

1. All trademarks on this website are registered by Royal Copenhagen A/S or its subsidiary companies.
2. All product designs and product names included on this website are protected by copyright and trademark laws. You are not permitted to use any product designs, product names or trademarks represented on this site without the prior written consent of Royal Copenhagen.
3. Royal Copenhagen reserves all rights. This website and all contents there are protected by copyright laws, trademark laws and other applicable laws. You are not permitted to copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of this website including all text, images and layout without the prior written consent of Royal Copenhagen.
4. These Terms and Conditions are subject to the laws of Denmark and any dispute related to this website, its services or these Terms and Conditions shall be settled by the Maritime and Commercial Court of Denmark.

Privacy Policy
Your privacy is important to us – our privacy policy follows these principles:
We use third-party web beacons (IndexTools) from Google to help analyze where visitors go and what they do while visiting our website. Google may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.

Your Information is confidential