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Privacy Policy

Your privacy is important to us and this privacy policy provides information on how Fiskars Denmark A/S, Royal Copenhagen processes the personal data which you leave and/or submit when you visit our website and use our services. Our privacy policy follows the following principles:
 
We use your personal data for marketing purposes, however, only subject to applicable laws.
It is up to you whether you want to disclose personal data to us. We collect the personal data in order to be able to provide a service, execute an order, sign you up for a competition, register you for requested features, etc. and to send email newsletters and other information regarding our products and activities.
With regard to customers, the personal data we collect may include your name, email address, private address, billing information, payment information, purchases and similar data.
 
We use cookies on our website. A cookie is a small text file sent to your browser from a web server and stored on your computer's harddisk. We use cookies in order to be able to optimise the website and the available services. A cookie makes it possible to register e.g. the IP address, date and time of a visit, the user's pattern of use, browser type, version and language settings. None of this information can lead us to a positive identification of a user, and it is collected merely with a view to evaluating and improving the service. Cookies facilitate your efficient and easy use of our website.
 
You can set your browser to notify you when you receive a cookie so that you can decide whether to accept it or not. You can also choose to disable cookies altogether. If you choose to disable cookies, you may not be able to use all website services.
 
We do not process information about user behaviour collected via cookies in a way which may allow us to connect the user behaviour to specific persons. Among other things, this makes it possible to track the user's pattern of use.
 
We also use third-party web beacons (Index Tools) from Google! to help analyze where visitors go and what they do while visiting our website. A web beacon is a code on the website enabling us or a third party to obtain access to cookies on your computer. Google may also use anonymous information about your visits to this and other websites in order to improve its products and services and to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Google, http://www.google.com/analytics/
 
We have implemented security measures to ensure that our internal procedures live up to our high security standards. We always strive to protect the quality and integrity of your personal data in the best possible way.
 
You are entitled to access the data about you which is processed by Royal Copenhagen, however, subject to certain statutory exemptions. You are also entitled to object to the collection and further processing of your personal data. In addition, you are entitled to have incorrect personal data corrected should the need arise.
 
Royal Copenhagen is not responsible for the content on any other website that we may provide links to nor for their practice in connection with collection of personal data. In connection with visiting other websites, please read the owner's privacy policy as well as other relevant policies when you visit other websites.
 
If you want us to update, change or delete personal data which we have registered about you or do not want to receive additional messages from us or if you have questions regarding the above guidelines, please contact our privacy officer at customerservice@royalcopenhagen.com or the following address: Fiskars A/S - Royal Copenhagen, Smedeland 46, 2600 DK-Glostrup, Denmark.

 

Cookies

Information on the use of cookies at www.royalcopenhagen.com
By using this website, www.royalcopenhagen.com you are accepting our use of cookies.
This website is operated and owned by:
 
Fiskars A/S
Royal Copenhagen
Smedeland 46
2600 Glostrup
CVR: 26573572
Email: customerservice@royalcopenhagen.com
Tel.: +45 3814 4848
 
What is a cookie?
Today, cookies are used by almost all websites. In many cases, cookies may be necessary to provide a service on websites.
 
A cookie is a small text file which is stored on the user’s IT equipment (PC, tablet, smartphone) to the effect that the equipment is recognisable. Cookies may for instance be used for the purpose of preparing statistics of the users’ website use and for optimisation of website contents. A cookie is a passive file which cannot collect information on the user’s computer, spread computer virus or other harmful programmes. Some cookies are placed by parties (so-called third parties) other than the one in the address line (the URL) in the browser. The contents of such cookies may be of a general nature, but they may also be for example analytical tools or embedded commentaries. This means that cookies are stored from parties other than the one owning the website.

Some cookies are only stored on your IT equipment as long as you have your browser open (session cookies). Other cookies are stored on your IT equipment for a longer period of time (persistent cookies). When you re-visit a website, the cookie is typically renewed.
 
Cookies at – www.royalcopenhagen.com
At www.royalcopenhagen.com, cookies are used to examine how our website is used. The information provided in the statistics is anonymous and cannot identify named users.
We use the following types of cookies at www.royalcopenhagen.com:
 
As first party, www.royalcopenhagen.com sets:
Session cookies (two) the purpose of which is to remember the content of the user’s virtual basket, as well as to register the time when the user leaves the website. They expire when the browser is closed.
Persistent cookies (three) with a purpose of determining the language and currency of the webshop. These cookies are stored for 24 hours. Persistent cookies (three) the purpose of which is to analyse how the users use www.royalcopenhagen.com. These cookies are stored for a period ranging from 30 minutes to two years.
 
In addition, the following third party cookies are placed at www.royalcopenhagen.com: 

www.doubleclick.net

Doubleclick services are used to administer third party cookies. Persistent cookies (two) the purpose of which is to provide the users with information on relevant products which will probably be of interest to the users. Such cookies are stored for 15 minutes and two years, respectively.
 
www.google.com
Google.com places one persistent cookie with the purpose of tracking the user, as well as to protect the user against known problematic websites. The cookie is stored for six months.
 
www.magnetix.dk
Magnetix cooperates with www.royalcopenhagen.com for the purpose of collecting data for use in newsletters. Magnetix places one persistent cookie, which is stored for 24 years, eight months and 20 days.
 
www.trustpilot.dk
Session cookie (one) the purpose of which is to register the time when the user leaves the website. It expires when the browser is closed. Persistent cookies (four) the purpose of which is to recognise the users’ IT equipment and analyse how the users use www.royalcopenhagen.dk. These cookies are stored for a period ranging from 30 minutes to two years.
 
www.youtube.dk
Session cookie the purpose of which is to increase the number of times a given video has been shown on You Tube. It expires when you close the browser. Persistent cookies (three) the purpose of which is to collect information on the size of the Internet connection which is used to play videos from You Tube. Another purpose is to store information on the users' preferences when the user watches embedded videos. Such cookies are stored for 30 minutes, eight months and ten years, respectively.
 
How to delete/avoid cookies?
How to delete or avoid cookies depends on your browser.
If you use a PC, you may delete cookies by using the shortcut key [CTRL]+[SHIFT]+[Delete].
If this does not work, or if you for example use a MAC computer, you must click on the link in the browser you use:
• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Opera
• Safari
• Flash cookies
 
Why do we inform about cookies?
All Danish websites are under the obligation to inform users about the cookies placed on the IT equipment used. The information must be in accordance with the "Executive Order on Information and Consent required in case of Storing or Accessing Information in End-user Terminal Equipment" (generally referred to as the “Executive Order on Cookies”).  

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