Our Breakage Warranty applies to Royal Copenhagen porcelain products that are not specifically excluded [See the complete list of excluded products and collections] and that have been purchased from a certified Royal Copenhagen retailer [See the complete list of certified retailers], our official online shop, or one of our stores. Please note that items purchased at Royal Copenhagen Outlet stores are not covered by Breakage Warranty. 

You will be eligible for the Breakage Warranty if you are an individual residing in any of the countries mentioned below and if you have registered your product(s) on royalcopenhagen.com within six months of purchase. To validate your Breakage Warranty registration, you must attach a receipt from the certified retailer at the time of registration. The receipt must clearly specify the Royal Copenhagen products purchased.

The warranty period begins on the date of purchase. The Breakage Warranty can only be used once per registered product and for the exact quantity purchased. For example, if you purchased 12 plates, you may only claim replacement for 12 plates.

Replacement products provided under the warranty are not covered by a new Breakage Warranty and do not need to be registered. If a registered product is no longer in production, Royal Copenhagen may, at its sole discretion, provide a replacement it deems substantially similar to the registered product.

If you live in a country where the Breakage Warranty service is available, you may register products purchased at any certified Royal Copenhagen retailer worldwide. However, if the specific product is not available in your country at the time of replacement, Royal Copenhagen may, at its discretion, replace it with a product it deems substantially similar.

This Breakage Warranty applies only to purchases made for personal or household use and may only be used by individuals acting in a personal capacity. Business or commercial purchases are not covered and are ineligible for this warranty. The Breakage Warranty offers replacement of goods only; it does not entitle you to a refund. Delivery times for replacements will be determined upon approval of the warranty claim.

Royal Copenhagen may, without prior notice and at its sole discretion, revise or terminate the Breakage Warranty at any time. Any revisions or termination will only apply to purchases made after the effective date of the change. All purchases made and registered prior to the effective date will remain covered under the original warranty terms for the full period from the date of purchase.

Royal Copenhagen reserves the right to determine whether the Breakage Warranty is being misused or if the terms are being violated. Any misuse will result in exclusion from the warranty service in the future.

This Breakage Warranty is provided by the manufacturer in addition to any warranties provided by the reseller and does not limit or replace any legal rights you may have under applicable law.

The digital Breakage Warranty is available to residents of the following countries: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Faroe Islands, France, Finland, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the United Kingdom, and the United States of America.

Last updated: 1 August 2025.