We hope you will enjoy your membership of the Royal Copenhagen Collector's Club.
You are entitled to withdraw from the contract within 60 days as from the date of your receipt of the product. You may exercise your right of withdrawal without stating any specific reason. Please use the withdrawel form included in your delivery.
SEND THE PRODUCTS TO THE FOLLOWING ADRESS:
Fiskars A/S - Royal Copenhagen
Delivery at gate 8
Att.: Online Shop
PLEASE NOTE: You cannot exercise your right of withdrawal by simply refusing receipt of the product or by failing to collect the product from the carrier.
In order for us to identify the product, we request that you state the order number when communicating your decision to withdraw from the contract. Failure to state the order number may cause errors or delays.
We may demand documentation proving that the product was sent prior to expiry of such deadline. If returning a product by mail, you must make sure that it is packed with due care considering the special nature of the product.
PLEASE NOTE: The right of withdrawal cannot be exercised by handing in the product to our physical shops or to our distributors.
PLEASE NOTE: You are liable for any damage occurring during carriage. Please note as well that you must pay the costs incidental to returning the product, unless we have delivered the product to you by a mistake or if the product was damaged or defective upon receipt. We are not able to state the price of returning product beforehand since this depends on the weight of the product to be returned and your choice of carrier, etc. It is, however, likely that the return of the product will cost at least the same price of delivery as paid by you in the Online Shop (provided that the delivery was not free of charge).
Product must be returned in a good and undamaged condition. If returned product is damaged or shows signs of use, other than what is required to establish the nature, characteristics and functioning of the product, you will be liable for any loss of value of such product. We will estimate any value by way of a specific assessment of the product returned based on the following guidelines for loss of value:
The product is returned in undamaged original packaging: 0% loss of value.
The product is returned without original packaging or in damaged original packaging: approx. 10% loss of value
The product is returned in unused and undamaged condition: 0% loss of value
The product is returned in used condition: approx. 50% loss of value
The product is returned in damaged condition which, for example, includes chipped products: approx. 100% loss of value
Payment for the product will be reimbursed as soon as possible and, in all circumstances, no later than two weeks after our receipt of your communication of your decision to withdraw from the contract. However, we reserve the right to withhold such reimbursement until we have received the product for inspection or until you have supplied evidence of having returned the product, whichever is the earliest.
If you decide to withdraw from the contract in accordance with these terms and conditions, we will reimburse the purchase price only. Unless otherwise expressly stated, we will carry out the reimbursement by using the same means of payment as the one used by you to perform the initial transaction.