ENJOY YOUR PORCELAIN WITH PEACE OF MIND

Our breakage warranty entitles you to receive a new similar product at no cost, should your Royal Copenhagen product break or chip. To be covered by our breakage warranty, you need to register your product(s) via the link below within three months of purchase. You can register products bought after June 1st, 2022.

HOW IT WORKS

  • 1 Register

    To be covered by our breakage warranty, you need to register your product(s) on royalcopenhagen.com within 90 days of purchase.

  • 2 Make a warranty claim

    Should your product(s) break or chip, follow a few simple steps on our website to make a warranty claim.

  • 3 Receive a replacement

    We will send you a new product similar to the one that is broken or chipped once your claim gets approved.

Still have questions?

Below we have answered some of the most common questions related to our breakage warranty.

Products purchased prior to the start date of our digital breakage warranty scheme (1 June 2022) cannot be registered online but are still covered by a 24-month warranty, starting from the date of purchase.

To make a breakage warranty claim on a product purchased before 1 June, please contact our customer service and submit: (1) Your proof of warranty or warranty certificate; (2) The original receipt; (3) Photos of the broken or damaged product.

See our customer service’s contact details

We are proud of our collections and we wish for you to use them daily to elevate everyday moments and special occasions alike. To give you peace of mind when enjoying your Royal Copenhagen porcelain, we  offer a breakage warranty. Our breakage warranty entitles you to receive a new, similar product at no cost, should your porcelain break or chip.

The breakage warranty applies to Royal Copenhagen tableware products registered on royalcopenhagen.com within 90 days of purchase. Products must be purchased from a Royal Copenhagen certified retailer, our online shop on royalcopenhagen.com or one of our own stores.

The breakage warranty period is minimum 24 months and starts from the date of purchase.

Read the full Terms & Conditions for the Breakage Warranty here

Should your product(s) break or chip, follow a few simple steps on our website to make a warranty claim. You will need the warranty ID, which can be found in your product registration confirmation email. If you have an online account and want to make a breakage warranty claim, please sign in on royalcopenhagen.com first and make the claim directly from your profile.

The breakage warranty period is 24 months starting from the date of purchase. You must register your product(s) on royalcopenhagen.com within 90 days of purchase to be covered by the breakage warranty.  Join the Royal Copenhagen Collector’s Club to enjoy an extended 36-month breakage warranty.

When you have successfully submitted your breakage warranty claim, an email with your claim number will be sent to you. Our customer service team will contact you once your claim has been processed. If your warranty claim is approved, you will receive a confirmation email from us and a replacement product will be shipped to your home address.

The breakage warranty applies to tableware products registered on royalcopenhagen.com within 90 days of purchase. Products must be purchased from a Royal Copenhagen certified retailer, our online shop on royalcopenhagen.com or one of our own stores. The Flora Danica collection and home interior products such as vases, candle holders, votives, decorations, figurines etc. are not covered by the breakage warranty.

See all excluded products here

A receipt is mandatory when registering a product for the breakage warranty, so kindly ask the person who gifted you your new porcelain for the receipt, then follow the registration steps on royalcopenhagen.com.

When purchasing a gift in one of our stores, remember to ask for a copy of the receipt and give it with the gift.

No. A copy of the receipt is necessary for the product registration. This is to ensure that the product has been purchased from a Royal Copenhagen certified retailer, our own online shop on royalcopenhagen.com or one of our own stores.

Our breakage warranty is available in many European countries and North America. You can register purchases made in any of these countries if you yourself is a resident of a country where the service is also available. Visit your local Royal Copenhagen website and follow a few easy steps to register your product(s). 

The countries that offer breakage warranty are: Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Faroe Islands, France, Finland, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States of America.

Which countries offer breakage warranty?
The countries that offer breakage warranty are: Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Faroe Islands, France, Finland, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States of America.


We regret that our breakage warranty is not currently available worldwide. However, we continuously develop our services and hope to offer breakage warranty in more countries in the future.