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Customer Service

We’re here to help you. From ordering and shipping, to returns: all your royalcopenhagen.com questions answered here.

 
You are always welcome to contact us regarding Royal Copenhagen or our products. If you have a question regarding an order, please have your order number and name ready.
 
Customer service can be contacted on Phone +45 3814 4878 Monday to Friday between 9.30am and 14pm CET or on email on RoyalCopenhagen.ShopOnline@royalcopenhagen.com
 
Please note: Our customerservice and warehouse will be closed for the following public holidays: 

8.5. 
21.5. - 22.5. 
1.6. 2. 
5.6.
 
 

Returns

Royal Copenhagen gladly accept returns. You have to return the merchandise no later than 60 workdays from the date of receipt. 
 
Returns should be sent to:
 
Fiskars Denmark A/S - Royal Copenhagen
Att.: Online Shop
Nøglegårdsvej 1, Delivery at gate 8
3540 Lynge
Denmark
 

You will find our terms and conditions in the top menu.

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