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Customer Service

We’re here to help you. From ordering and shipping, to returns: all your royalcopenhagen.com questions answered here.

 
You are always welcome to contact us regarding Royal Copenhagen or our products. If you have a question regarding an order, please have your order number and name ready.
 
Customer service can be contacted on Phone +45 3814 4888 Monday to Friday between 9am and 15pm CET or on email on RoyalCopenhagen.ShopOnline@fiskars.com 
 
 

Special delivery and return terms for Christmas

Delivery

Please note that your order should be placed no later than the following dates for it to arrive in time for Christmas:

Orders placed from outside Denmark: 14 December

Orders placed from Denmark: 19 December

Returns

All online orders placed from 1 November onwards can be returned until 24 January 2019

 

Returns

Royal Copenhagen gladly accept returns. You have to return the merchandise no later than 30 workdays from the date of receipt. Returns should be sent to:
Fiskars A/S - Royal Copenhagen
Nøglegårdsvej 1
3540 Lynge
Delivery at gate 8
Att.: Online Shop

You will find our terms and conditions in the top menu.

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