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Customer Service
We’re here to help you. From ordering and shipping, to returns: all your royalcopenhagen.com questions answered here.
You are always welcome to contact us regarding Royal Copenhagen or our products. If you have a question regarding an order, please have your order number and name ready.
Customer service can be contacted on Phone +45 3814 4878 Monday to Friday between 9am and 15pm CET or on email on RoyalCopenhagen.ShopOnline@royalcopenhagen.com
Customer Service extended opening hours for the holidays
Please note that Royal Copenhagen Customer Service has extended opening hours from 18 November – 23 December, and you can contact Customer Service Monday – Friday from 8am – 4pm at +45 3814 4878. Our Customer Service is also open on 27 and 30 December from 9am – 3pm.
Returns
Royal Copenhagen gladly accept returns. You have to return the merchandise no later than 30 workdays from the date of receipt. Returns should be sent to:
Fiskars Denmark A/S - Royal Copenhagen
Att.: Online Shop
Nøglegårdsvej 1, Delivery at gate 8
3540 Lynge
You will find our terms and conditions in the top menu.