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Important information regarding COVID-19

Due to the current situation of COVID-19 in Denmark, and to minimize the spread of the COVID-19 virus, Royal Copenhagen’s stores will be closed until further notice. This applies to Royal Copenhagen Flagship Store in Copenhagen, Concept Store in Aarhus and Royal Copenhagen Outlet in Frederiksberg and in Vejle. For now, you can shop safely from home at royalcopenhagen.com or by contacting our stores. 

 

Shop online: Extended returns


As always, you can shop the full assortment of Royal Copenhagen porcelain at 
www.royalcopenhagen.com with delivery to your home by UPS. Right now, we have extended returns, and you can return your item within 60 days. You can also have a gift shipped directly to the receiver by choosing an alternative shipping address at checkout. In an effort to take care of our employees, our warehouse have limited staff and you may experience a slightly longer delivery time than usual on your order.

 

Have your presents beautifully wrapped

 

 

In a time, where you cannot give your freinds or family a hug, you can still show your appreciation in other ways. On royalcopenhagen.com, you can have a gift shipped directly to a loved one - and have it beautifully wrapped as well. Simply choose gift wrapping and an alternative shipping address at checkout.

 

Customer care is ready to assist


Royal Copenhagen’s Customer Service is open as usual and we are ready to answer your questions

 

Phone: (+45) 3814 4878
Email: 
RoyalCopenhagen.ShopOnline@royalcopenhagen.com
Online Customer Service is available Monday - Friday (9am - 3pm CET)

 

Contact our stores


You can call our stores with question, to place your order or for assistance with your shopping.

 

Inquires for Royal Copenhagen Flagship Store in Copenhagen and Concept Store in Aarhus,

Monday - Saturday 10am - 6pm and Sunday 11am - 4pm

Phone; (+45) 3313 7181

Email: flagshipstore@royalcopenhagen.com

 

Inquiries for Royal Copenhagen Outlet Frederiksberg or Vejle

Monday - Friday 10am - 6pm and Saturday 10am - 3pm

Phone (+45) 3834 1004

Email: factoryoutlet@royalcopenhagen.com

Contact

Royal Copenhagen has operations in the USA, the EU and Asia, and employs more than 500 people. 

The unique Royal Copenhagen brand is held in deep respect by customers, artists, designers and employees alike. Royal Copenhagen is known worldwide for being Danish, and it is famous for maintaining and renewing the traditions of classic, hand-made, hand-painted porcelain in blue and white.
 

For webshop inquiries and questions in general

Phone: (+45) 3814 4878
Email: RoyalCopenhagen.ShopOnline@royalcopenhagen.com
Online Customer Service is available Monday - Friday (9am - 3pm CET)
 
 

For Wholesale inquiries

Phone: (+45) 3814 4888
Email: Customerservice.dk@fiskars.com 
Customer Service is available Monday - Friday (9am - 3pm CET)
 

 

Main stores in Denmark

Flagship Store, Copenhagen
Phone: (+45) 3313 7181
Email: flagshipstore@royalcopenhagen.com
 
Concept Store, Aarhus
Phone: (+45) 8612 6600
Email: conceptstore@royalcopenhagen.com
 
Outlet Store, Frederiksberg
Phone: (+45) 3834 1004
 
Outlet Store, Vejle
Phone: (+45) 7585 7888
Email: outlet.vej@royalcopenhagen.com
 
 

 

Our sales units

Denmark
Fiskars Denmark A/S - Royal Copenhagen
Smedeland 46, DK-2600 Glostrup.
Tlf: +45 3814 4848
 
Norway
Fiskars Norway A/S
Nydalsveien 32 B, NO-0484 Oslo.
Tlf: +47 2300 6440
 
Sweden
Fiskars Sweden AB
Kungsbroplan 3A, SE-112 27 Stockholm.
Tel: +46 (0) 42-361100
 
Germany
Fiskars Benelux B.V., Weena 324 - 3012 NJ Rotterdam, P.O. Box 987 - 3000 AZ Rotterdam, The Netherlands
Tlf. +31 10 3161 900

Hong Kong
Fiskars Hong Kong Limited
Unit 1006, 10F, Capital Centre, 151 Gloucester Road, Wan Chai,
Hong Kong
Tel: +852 2833 6393 
 
Japan
Royal Copenhagen Japan Ltd., Kowa Nibancho Bldg., 4/F., 11-19 Chiyoda-ku, Tokyo, 102-0084, Japan. 
Tlf: +81 3 3456 6117 
 
China
Fiskars Consumer Goods (Shanghai) Co. Ltd.
Room 1204, Central Plaza, 227 North Huang Pi Road,
Huang Pu District Shanghai, China 200003
Tel.+86 21 6359 7733 Ext. 7413
 
Taiwan
Royal Copenhagen Taiwan LTD., 13F-2, No.2, 150 lane, Xinyi Rd., Sec. 5, Xinyi District, Taipei Taiwan
Tel.+886 2 27220168 #38
Contact: Ms. Jessica Lee
Email: jessica.lee@fiskars.com 
 
Korea
Royal Copenhagen Korea Ltd., 135-815, 3F Media Center Bldg, 175 Hakdongro, Gangnam-gu, Seoul, Korea.  
Tel: +82 2 543 2354
Contact: Ms. Debby Oh
Email: debby.oh@fiskars.com 
 
USA & Canada
Fiskars Brands, Inc.- Scandinavian Living, Americas,
1330 Campus Parkway Wall, NJ 07753
Tlf: +1 800.448.8252
Email: royalcopenhagenusweb@fiskars.com

 

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