Important information regarding COVID-19
Due to the current situation of COVID-19 in Denmark, and to minimize the spread of the COVID-19 virus, Royal Copenhagen’s stores will be closed until further notice. This applies to Royal Copenhagen Flagship Store in Copenhagen, Concept Store in Aarhus and Royal Copenhagen Outlet in Frederiksberg and in Vejle. For now, you can shop safely from home at royalcopenhagen.com or by contacting our stores.
Shop online: Extended returns
As always, you can shop the full assortment of Royal Copenhagen porcelain at www.royalcopenhagen.com with delivery to your home by UPS. Right now, we have extended returns, and you can return your item within 60 days. You can also have a gift shipped directly to the receiver by choosing an alternative shipping address at checkout. ; font-family: Arial, sans-serif;">To take care of our staff in the light of COVID-19, we currently operate with limited staff in our warehouse. You may therefore experience delays in the shipment of your orders. Please visit UPS for detailed information on home deliveries in your country.
Have your presents beautifully wrapped
In a time, where you cannot give your freinds or family a hug, you can still show your appreciation in other ways. On royalcopenhagen.com, you can have a gift shipped directly to a loved one - and have it beautifully wrapped as well. Simply choose gift wrapping and an alternative shipping address at checkout.
Customer care is ready to assist
Royal Copenhagen’s Customer Service is open as usual and we are ready to answer your questions
Phone: (+45) 3814 4878
Email: RoyalCopenhagen.ShopOnline@royalcopenhagen.com
Online Customer Service is available Monday - Friday (9am - 3pm CET)
Contact our stores
You can call our stores with question, to place your order or for assistance with your shopping.
Inquires for Royal Copenhagen Flagship Store in Copenhagen and Concept Store in Aarhus,
Monday - Saturday 10am - 6pm and Sunday 11am - 4pm
Phone; (+45) 3313 7181
Email: flagshipstore@royalcopenhagen.com
Inquiries for Royal Copenhagen Outlet Frederiksberg or Vejle
Monday - Friday 10am - 6pm and Saturday 10am - 3pm
Phone (+45) 3834 1004
Email: factoryoutlet@royalcopenhagen.com
Contact
The unique Royal Copenhagen brand is held in deep respect by customers, artists, designers and employees alike. Royal Copenhagen is known worldwide for being Danish, and it is famous for maintaining and renewing the traditions of classic, hand-made, hand-painted porcelain in blue and white.
For webshop inquiries and questions in general
Email: RoyalCopenhagen.ShopOnline@royalcopenhagen.com
Online Customer Service is available Monday - Friday (9am - 3pm CET)
For Wholesale inquiries
Email: Customerservice.dk@fiskars.com
Customer Service is available Monday - Friday (9am - 3pm CET)
Main stores in Denmark
Phone: (+45) 3834 1004
Email: outlet.vej@royalcopenhagen.com
Our sales units
Hong Kong
Email: jessica.lee@fiskars.com
Email: debby.oh@fiskars.com