Important information regarding COVID-19

Due to the current situation of COVID-19 in Denmark, and to minimize the spread of the COVID-19 virus, Royal Copenhagen’s stores will be closed until further notice. This applies to Royal Copenhagen Flagship Store in Copenhagen, Concept Store in Aarhus and Royal Copenhagen Outlet in Frederiksberg and in Vejle. For now, you can shop safely from home at royalcopenhagen.com or by contacting our stores. 

Shop online: Extended returns

As always, you can shop the full assortment of Royal Copenhagen porcelain at www.royalcopenhagen.com with delivery to your home by UPS. Right now, we have extended returns, and you can return your item within 60 days. You can also have a gift shipped directly to the receiver by choosing an alternative shipping address at checkout. ; font-family: Arial, sans-serif;">To take care of our staff in the light of COVID-19, we currently operate with limited staff in our warehouse. You may therefore experience delays in the shipment of your orders. Please visit UPS for detailed information on home deliveries in your country.

Have your presents beautifully wrapped

In a time, where you cannot give your freinds or family a hug, you can still show your appreciation in other ways. On royalcopenhagen.com, you can have a gift shipped directly to a loved one - and have it beautifully wrapped as well. Simply choose gift wrapping and an alternative shipping address at checkout.

Customer care is ready to assist

Royal Copenhagen’s Customer Service is open as usual and we are ready to answer your questions

Phone: (+45) 3814 4878
Email: RoyalCopenhagen.ShopOnline@royalcopenhagen.com
Online Customer Service is available Monday - Friday (9am - 3pm CET)

Contact our stores

You can call our stores with question, to place your order or for assistance with your shopping.

Inquires for Royal Copenhagen Flagship Store in Copenhagen and Concept Store in Aarhus,

Monday - Saturday 10am - 6pm and Sunday 11am - 4pm

Phone; (+45) 3313 7181

Email: flagshipstore@royalcopenhagen.com

Inquiries for Royal Copenhagen Outlet Frederiksberg or Vejle

Monday - Friday 10am - 6pm and Saturday 10am - 3pm

Phone (+45) 3834 1004

Email: factoryoutlet@royalcopenhagen.com

Contact

For webshop inquiries and questions in general

For Wholesale inquiries

Main stores in Denmark