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Privacy policy

Effective date 15th March 2017

This privacy policy is owned and managed by Fiskars Finland Oy Ab, a Finnish limited liability company. Under the restrictions set forth in this privacy policy the personal data disclosed may be handled both in EU and in other countries as defined in this privacy policy.

Fiskars Finland hereby informs you that many kinds of information are collected either directly from you or by following your interaction with Fiskars Finland’s websites. We may also combine information available from other sources with information we collect directly. We collect this information in order to offer you our products and services in the best possible way; to create a smooth shopping experience; and to operate our websites effectively. 

This Privacy policy explains how Fiskars Finland collects, processes and shares the information it collects. This Privacy policy applies to Fiskars Finland websites, products and services that collect data, link to or display this Privacy policy. This Privacy policy does not apply to third party services or websites which may be linked to Fiskars Finland websites, which may have privacy policies of their own. Fiskars Finland is not responsible for privacy practices and policies of such third party websites and services.

“Fiskars Finland” refers to Fiskars Finland Oy Ab including its affiliates (also referred to as “we”, “us” or “our” as the context may require). 

The information we collect on our websites includes personal data and other information. Personal data means any information on a private individual where this person is identified or identifiable. Because we care about your privacy we treat information we collect with care and in compliance with applicable data protection and privacy laws.

We recommend that you read this Privacy policy carefully as it provides important information about personal data and other information that we collect. If you do not agree with this Privacy policy, please do not use our websites or services and do not provide Fiskars Finland with your personal data or other information.

 

What information we collect

We collect information either directly from you or automatically as described below.

We collect information which is needed in order to:

  • Fulfill your orders when shopping at our web stores
  • Register as a member on our website and sign in to your account
  • Complete any other requests related to the use of our websites, products or services

Information collected directly from you includes for example your name, date of birth or age, gender, language, email addresses, telephone number,  mailing address, payment details,  username, password and the consents and feedback that you provide on our websites.

Information we obtain from your use of our website and services

When you use our websites or interact with our products and services we collect information such as the browser you are using, your IP-address and location, access time, the website you linked from, pages you visited or content you viewed, and features and links you use, as well as cookies and other unique IDs. (Please see more details on cookies we collect in our Cookie policy).

 

Information on your purchases

We collect information relating to your purchases and your other interactions with us. Such information includes for example details of ordered products and deliveries, credit card details, billing address and other transactional information. We may also keep record of contacts or communication you have with our Customer Service within the limits permitted according to applicable law. We may also use third party providers to process your payment, in which case you will be redirected to such third party providers’ pages.

 

How we process and use your personal data

Fiskars Finland uses and processes personal data collected on its websites for the purposes described below.  “Processing information here means the collection, recording, organization, use, transfer, disclosure, storage, manipulation, combination, protection, deletion and erasure of personal data. 

We use your personal data to:

  • Provide, personalize and improve the products offered to you, ensure the functionality of our services  and operate our websites
  • Process your orders and perform any contract between you and Fiskars Finland
  • Identify you as well as prevent and investigate fraud and other misuse
  • Communicate with you for marketing and research purposes (for instance to conduct market researcher to inform you about new products or promotions). Prior to using your personal data for marketing purposes we will obtain your consent as requested in relevant applicable laws

We may combine information you have given us while interacting with our products and services in our retail stores with information obtained from your interaction at Fiskars Finland websites, for instance as a member of the community.  

 

How we share your personal data

Except as described in this Privacy policy we do not sell, lease, rent or otherwise disclose your personal data to a third party without your consent.

We share your personal data with the parties indicated below and for the following reasons:

1. Affiliates and third party vendors. We share your personal data with affiliates of Fiskars Finland and authorized third party vendors who process it for us, based on our instructions and in compliance with our Privacy policy. This may include sharing your personal data with the billing company, companies which deliver your purchases or provide other services such as customer service as well as companies which analyze and manage consumer data for us, conduct credit checks, market research and marketing campaigns. These authorized third party vendors are not permitted to use your personal data for any other purposes than those described in this Privacy policy and they shall keep your personal data confidential. We also require them to use appropriate security measures to protect your personal data.

2. International transfers. Our services may be provided using resources and servers located in various countries, partly located outside of EU. Therefore your personal data may be transferred across international borders outside the country where you use our services. In the case the personal data is transferred outside of EU/EEA, we will take care of the transfer on contractual measures (e.g. using European Commissions Standard Contractual Clauses) and also on that the transfer has an appropriate legal basis and that the data processing and secrecy fulfills the requirements in relevant laws.

3. Lawful requests. We may be required by mandatory legislation to respond to legal proceedings or lawful requests to disclose your personal data to certain authorities or third parties.

4. Protection of our interests and combating fraud. We may also disclose or otherwise process your personal data, in accordance with applicable laws, to defend Fiskars Finland’s legitimate interests (for example, in civil or criminal legal proceedings) and when combating fraud.

5. Mergers and acquisitions. In case of reorganization of our businesses (for example mergers and acquisitions), we may disclose your personal data to prospective or actual purchasers or their advisers.

 

Personal data of children

Product orders will only be accepted by us if the consumer is 18 years old or more. Therefore we do not collect personal data of children.

 

Steps taken to safeguard your personal data

Only appointed personnel of Fiskars Finland and third party companies operating on behalf of Fiskars Finland or on Fiskars Finland’s assignment (referred to as “Authorized third parties”) are entitled to access or process customer personal data. All persons processing such data have a personal right of use granted by Fiskars Finland. Different levels of access have been created based on the type of data a person needs to access or process according to his/her job description. Our systems are fire-wall protected. Manually kept and processed documents which include customer personal data are stored in locked and fireproof premises. Only specifically authorized personnel of Fiskars Finland or Authorized third parties are entitled to access or process such manually kept customer personal data. All Fiskars Finland personnel or personnel from Authorized third party who is granted access to customer personal data are required to keep such data confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Your rights regarding your personal data

Fiskars Finland wishes to ensure that the personal data we possess is accurate and therefore encourages you to update your information in case of any changes. We also take necessary steps to delete incorrect or unnecessary personal data.

You can access and manage your profile and personal data from your ownaccount.  You will be required to sign in with your user name and password to access your own profile.  If you cannot access personal data collected by Fiskars Finland via own account pages, please contact our Customer Service.

You have a right to unsubscribe to our marketing messages and to request that we stop processing your personal data for direct marketing or market research purposes. In order to opt out from marketing messages please edit your account profile page, contact us (LINK TO THE CONTACT PAGE) or follow the opt-out link included in all marketing e-mails. Please note that Fiskars Finland may need some additional information in order to identify you and fulfill your request. Please also note that relevant applicable laws may contain restrictions and other provisions relating to your rights regarding your personal data. Finally, note that even if you have opted out from marketing and other communications from Fiskars Finland, we may still contact you or communicate with you to send you critical alerts relating to our products or services. 

You have various choices in relation to your personal data.  These include:

  • Not to provide your data (though you will then not be able to order from our   site). 
  • Not to provide optional data (as indicated in web forms).
  • To withdraw your consent to use your personal data, as above.
  • To update your personal data, in which case we will delete the old data.
  • To update your preferences with regard to how we contact you.
  • To change your browser settings to block cookies, be alerted when you receive a cookie or to disable cookies.

Our use of cookies and other similar technologies

Cookies are small files, typically of letters and numbers, placed on your computer or device by a web server when you access certain websites. Cookies are stored in your web browser when you browse our websites. 

Fiskars Finland websites may use cookies to offer you a smoother experience in our websites and in particular to:

  • Allow you to have a seamless experience and move from page to page without signing in again
  • Store your preferences
  • Select and display targeted advertisements and recommendations
  • Promote our products in our websites and in selected third party websites
  • Collect site analytics and improve our websites.

Fiskars Finland may use web beacons (also called “pixel tags”) in connection with its web pages. Web beacons are electronic images placed on a website that typically help us access certain cookies on the website, enable us to count visitors on our websites and help us improve our services. Web beacons collect, for example, information about visits from your IP-address. 

Our Fiskars Finland websites may use so called “flash cookies”, i.e. Flash Local Shared Objects to store data on your computer or device. These flash cookies are used in particular when our websites use Adobe Flash technologies and are used for similar purposes as browser cookies. 

Most browsers allow you to disable or enable the use of cookies. You may also delete cookies on your computer or device if your browser allows such feature.

You will find in our Cookie policy more details on our use of cookies, web beacons and similar technologies and how to manage them. We recommend that you carefully read our cookie policy before using or browsing our websites as such use and browsing of our websites will be considered by us as your consent to the use of cookies, web beacons and similar technologies in our websites.

Who is the controller of your personal data

The controller of your personal data is:

Fiskars Finland Oy Ab/ Fiskars Finland 

Business ID 0107936-3

Hämeentie 135

00560 Helsinki

Finland

Changes to this Privacy policy

Fiskars Finland reserves a right to change and modify this Privacy policy from time to time. When we post changes to this Privacy policy we will modify the “effective date” at the top of this Privacy policy to indicate when such changes have come into effect. If the changes are material and affect you in an adverse way, Fiskars Finland will post prominently a notice advising of such change at the beginning of this Privacy policy and on our websites home page. 

How to contact us

In general privacy issues, in issues relating to your account or to opt out from marketing messages, please contact our Customer Service LINK TO THE CONTACT DETAILS 

 

Cookies

Information on the use of cookies at www.royalcopenhagen.com
By using this website, www.royalcopenhagen.com you are accepting our use of cookies.
This website is operated and owned by:
 
Fiskars A/S
Royal Copenhagen
Smedeland 46
2600 Glostrup
CVR: 26573572
Email: customerservice@royalcopenhagen.com
Tel.: +45 3814 4848
 
What is a cookie?
Today, cookies are used by almost all websites. In many cases, cookies may be necessary to provide a service on websites.
 
A cookie is a small text file which is stored on the user’s IT equipment (PC, tablet, smartphone) to the effect that the equipment is recognisable. Cookies may for instance be used for the purpose of preparing statistics of the users’ website use and for optimisation of website contents. A cookie is a passive file which cannot collect information on the user’s computer, spread computer virus or other harmful programmes. Some cookies are placed by parties (so-called third parties) other than the one in the address line (the URL) in the browser. The contents of such cookies may be of a general nature, but they may also be for example analytical tools or embedded commentaries. This means that cookies are stored from parties other than the one owning the website.

Some cookies are only stored on your IT equipment as long as you have your browser open (session cookies). Other cookies are stored on your IT equipment for a longer period of time (persistent cookies). When you re-visit a website, the cookie is typically renewed.
 
Cookies at – www.royalcopenhagen.com
At www.royalcopenhagen.com, cookies are used to examine how our website is used. The information provided in the statistics is anonymous and cannot identify named users.
We use the following types of cookies at www.royalcopenhagen.com:
 
As first party, www.royalcopenhagen.com sets:
Session cookies (two) the purpose of which is to remember the content of the user’s virtual basket, as well as to register the time when the user leaves the website. They expire when the browser is closed.
Persistent cookies (three) with a purpose of determining the language and currency of the webshop. These cookies are stored for 24 hours. Persistent cookies (three) the purpose of which is to analyse how the users use www.royalcopenhagen.com. These cookies are stored for a period ranging from 30 minutes to two years.
 
In addition, the following third party cookies are placed at www.royalcopenhagen.com: 

www.doubleclick.net

Doubleclick services are used to administer third party cookies. Persistent cookies (two) the purpose of which is to provide the users with information on relevant products which will probably be of interest to the users. Such cookies are stored for 15 minutes and two years, respectively.
 
www.google.com
Google.com places one persistent cookie with the purpose of tracking the user, as well as to protect the user against known problematic websites. The cookie is stored for six months.
 
www.magnetix.dk
Magnetix cooperates with www.royalcopenhagen.com for the purpose of collecting data for use in newsletters. Magnetix places one persistent cookie, which is stored for 24 years, eight months and 20 days.
 
www.trustpilot.dk
Session cookie (one) the purpose of which is to register the time when the user leaves the website. It expires when the browser is closed. Persistent cookies (four) the purpose of which is to recognise the users’ IT equipment and analyse how the users use www.royalcopenhagen.dk. These cookies are stored for a period ranging from 30 minutes to two years.
 
www.youtube.dk
Session cookie the purpose of which is to increase the number of times a given video has been shown on You Tube. It expires when you close the browser. Persistent cookies (three) the purpose of which is to collect information on the size of the Internet connection which is used to play videos from You Tube. Another purpose is to store information on the users' preferences when the user watches embedded videos. Such cookies are stored for 30 minutes, eight months and ten years, respectively.
 
How to delete/avoid cookies?
How to delete or avoid cookies depends on your browser.
If you use a PC, you may delete cookies by using the shortcut key [CTRL]+[SHIFT]+[Delete].
If this does not work, or if you for example use a MAC computer, you must click on the link in the browser you use:
• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Opera
• Safari
• Flash cookies
 
Why do we inform about cookies?
All Danish websites are under the obligation to inform users about the cookies placed on the IT equipment used. The information must be in accordance with the "Executive Order on Information and Consent required in case of Storing or Accessing Information in End-user Terminal Equipment" (generally referred to as the “Executive Order on Cookies”).  

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