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Customer Service

We’re here to help you. From ordering and shipping, to returns: all your questions answered here.

You are always welcome to contact us regarding Royal Copenhagen or our products. If you have a question regarding an order, please have your order number and name ready.
Customer service can be contacted on Phone +45 3814 4878 Monday to Friday between 9am and 3pm CET or on email on


Royal Copenhagen gladly accept returns. You have to return the merchandise no later than 60 workdays from the date of receipt. 
Returns should be sent to:
Fiskars Denmark A/S - Royal Copenhagen
Att.: Online Shop
Nøglegårdsvej 1, Delivery at gate 8
3540 Lynge

You will find our terms and conditions in the top menu.

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