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Important information regarding COVID-19

 

After the latest information given by the Danish authorities, we have chosen to reopen Royal Copenhagen’s stores from 20 April. To still take care of each other, we will have limited opening hours 


Flagship Store Copenhagen 

Monday – Friday 10-17

Saturday 10-15

 

Concept Store Aarhus 

Monday – Friday 11-17

Saturday 11-14

 

Outlet Frederiksberg og Vejle

Monday – Friday 11-17

Saturday 11-14



While we take all necessary precautions, we ask you to help us by adhering to the following:


Keep a safe distance to each other and our staff

Have patience as we can allow only 5 customers in stores at a time

Use the hand sanitizer and/or gloves available at the entrance

 

Pay by credit card as we currently do not accept cash

 

 

Shop online 

 

As always, you can shop the full assortment of Royal Copenhagen porcelain at www.royalcopenhagen.com with delivery to your home by GLS. 

To take care of our staff in the light of COVID-19, we currently operate with limited staff in our warehouse. You may therefore experience delays in the shipment of your orders. Please visit GLS for detailed information on home deliveries in your country.

 

 

Customer care is ready to assist 


Royal Copenhagen’s Customer Service is open and we are ready to answer your questions

 

Phone: (+45) 3814 4878
Email: 
RoyalCopenhagen.ShopOnline@royalcopenhagen.com
Online Customer Service is available Monday - Friday (9.30am - 2pm CET)

 

Please note: Our customerservice and warehouse will be closed for the following public holidays: 

 

8.5. 

21.5. - 22.5. 

1.6. 2. 

5.6.

 

Contact our stores


You can call our stores with question, to place your order or for assistance with your shopping.

 

Inquires for Royal Copenhagen Flagship Store in Copenhagen and Concept Store in Aarhus,

Monday - Friday 10am - 5pm and Saturday 10am -  3pm

Phone; (+45) 3313 7181

Email: flagshipstore@royalcopenhagen.com

 

Inquiries for Royal Copenhagen Outlet Frederiksberg or Vejle

Monday - Friday 11am - 5pm and Saturday 11am - 2pm

Phone (+45) 3834 1004

Email: factoryoutlet@royalcopenhagen.com

Contact

Royal Copenhagen has operations in the USA, the EU and Asia, and employs more than 500 people.

The unique Royal Copenhagen brand is held in deep respect by customers, artists, designers and employees alike. Royal Copenhagen is known worldwide for being Danish, and it is famous for maintaining and renewing the traditions of classic, hand-made, hand-painted porcelain in blue and white.
 

For webshop inquiries and questions in general

Phone: (+45) 3814 4878
Email: RoyalCopenhagen.ShopOnline@royalcopenhagen.com
Online Customer Service is available Monday - Friday (9.30am - 2pm CET)
 
 

For Wholesale inquiries

Phone: (+45) 3814 4888
Email: Customerservice.dk@fiskars.com 
Customer Service is available Monday - Friday (9.30am - 2pm CET)
 

 

Main stores in Denmark

Flagship Store, Copenhagen
Phone: (+45) 3313 7181
Email: flagshipstore@royalcopenhagen.com
 
Concept Store, Aarhus
Phone: (+45) 8612 6600
Email: conceptstore@royalcopenhagen.com
 
Outlet Store, Frederiksberg
Phone: (+45) 3834 1004
 
Outlet Store, Vejle
Phone: (+45) 7585 7888
Email: outlet.vej@royalcopenhagen.com
 
 

 

Our sales units

Denmark
Fiskars Denmark A/S - Royal Copenhagen
Smedeland 46, DK-2600 Glostrup.
Tlf: +45 3814 4848
 
Norway
Fiskars Norway A/S
Nydalsveien 32 B, NO-0484 Oslo.
Tlf: +47 2300 6440
 
Sweden
Fiskars Sweden AB
Kungsbroplan 3A, SE-112 27 Stockholm.
Tel: +46 (0) 42-361100
 
Germany
Fiskars Benelux B.V., Weena 324 - 3012 NJ Rotterdam, P.O. Box 987 - 3000 AZ Rotterdam, The Netherlands
Tlf. +31 10 3161 900

Hong Kong
Fiskars Hong Kong Limited
Unit 1006, 10F, Capital Centre, 151 Gloucester Road, Wan Chai,
Hong Kong
Tel: +852 2833 6393 
 
Japan
Royal Copenhagen Japan Ltd., Kowa Nibancho Bldg., 4/F., 11-19 Chiyoda-ku, Tokyo, 102-0084, Japan. 
Tlf: +81 3 3456 6117 
 
China
Fiskars Consumer Goods (Shanghai) Co. Ltd.
Room 1204, Central Plaza, 227 North Huang Pi Road,
Huang Pu District Shanghai, China 200003
Tel.+86 21 6359 7733 Ext. 7413
 
Taiwan
Royal Copenhagen Taiwan LTD., 13F-2, No.2, 150 lane, Xinyi Rd., Sec. 5, Xinyi District, Taipei Taiwan
Tel.+886 2 27220168 #38
Contact: Ms. Jessica Lee
Email: jessica.lee@fiskars.com 
 
Korea
Royal Copenhagen Korea Ltd., 135-815, 3F Media Center Bldg, 175 Hakdongro, Gangnam-gu, Seoul, Korea.  
Tel: +82 2 543 2354
Contact: Ms. Debby Oh
Email: debby.oh@fiskars.com 
 
USA & Canada
Fiskars Brands, Inc.- Scandinavian Living, Americas,
1330 Campus Parkway Wall, NJ 07753
Tlf: +1 800.448.8252
Email: royalcopenhagenusweb@fiskars.com

 

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