Important information regarding COVID-19
While we take all necessary precautions, we ask you to help us by adhering to the following:
Keep a safe distance to each other and our staff
Use the hand sanitizer and/or gloves available at the entrance
Shop online
As always, you can shop the full assortment of Royal Copenhagen porcelain at www.royalcopenhagen.com with delivery to your home by GLS.
To take care of our staff in the light of COVID-19, we currently operate with limited staff in our warehouse. You may therefore experience delays in the shipment of your orders. Please visit GLS for detailed information on home deliveries in your country.
Customer care is ready to assist
Royal Copenhagen’s Customer Service is open and we are ready to answer your questions
Phone: (+45) 3814 4878
Email: RoyalCopenhagen.ShopOnline@royalcopenhagen.com
Online Customer Service is available Monday - Friday (9am - 3pm CET)
Contact our stores
You can call our stores with question, to place your order or for assistance with your shopping.
Inquires for Royal Copenhagen Flagship Store in Copenhagen and Concept Store in Aarhus,
Monday - Friday 10am - 5pm and Saturday 10am - 3pm
Phone; (+45) 3313 7181
Email: flagshipstore@royalcopenhagen.com
Inquiries for Royal Copenhagen Outlet Frederiksberg or Vejle
Monday - Friday 11am - 5pm and Saturday 11am - 2pm
Phone (+45) 3834 1004
Email: factoryoutlet@royalcopenhagen.com
Contact
The unique Royal Copenhagen brand is held in deep respect by customers, artists, designers and employees alike. Royal Copenhagen is known worldwide for being Danish, and it is famous for maintaining and renewing the traditions of classic, hand-made, hand-painted porcelain in blue and white.
For webshop inquiries and questions in general
Email: RoyalCopenhagen.ShopOnline@royalcopenhagen.com
Online Customer Service is available Monday - Friday (9am - 3pm CET)
For Wholesale inquiries
Email: Customerservice.dk@fiskars.com
Customer Service is available Monday - Friday (9am - 3pm CET)
Main stores in Denmark
Phone: (+45) 3834 1004
Email: outlet.vej@royalcopenhagen.com
Our sales units
Hong Kong
Email: jessica.lee@fiskars.com
Email: debby.oh@fiskars.com