ENJOY YOUR PORCELAIN WITH PEACE OF MIND

Our breakage warranty entitles you to receive a new similar product at no cost, should your Royal Copenhagen product break or chip. To be covered by our breakage warranty, you need to register your product(s) via the link below within six months of purchase. You can register products bought after June 1st, 2022.

REGISTER A PRODUCT MAKE A WARRANTY CLAIM

HOW IT WORKS

  • 1 Register

    To be covered by our breakage warranty, you need to register your product(s) on royalcopenhagen.com within 6 months of purchase.

  • 2 Make a warranty claim

    Should your product(s) break or chip, follow a few simple steps on our website to make a warranty claim.

  • 3 Receive a replacement

    We will send you a new product similar to the one that is broken or chipped once your claim gets approved.

Royal Copenhagen gift a breakage warranty

GIVE A GIFT WITH BREAKAGE WARRANTY

If you have bought a gift, you can register it for digital breakage warranty and send it to the recipient without having to give them the receipt.

Send breakage warranty

Still have questions?

Below we have answered some of the most common questions related to our breakage warranty.

We are proud of our collections and we wish for you to use them daily to elevate everyday moments and special occasions alike. To give you peace of mind when enjoying your Royal Copenhagen porcelain, we  offer a breakage warranty. Our breakage warranty entitles you to receive a new, similar product at no cost, should your porcelain break or chip.

The breakage warranty applies to Royal Copenhagen tableware products registered on royalcopenhagen.com within 180 days of purchase. Products must be purchased from a Royal Copenhagen certified retailer, our online shop on royalcopenhagen.com or one of our own stores.

The breakage warranty period is minimum 24 months and starts from the date of purchase.

Products purchased prior to the start date of our digital breakage warranty scheme (1 June 2022) cannot be registered online but are still covered by a 24-month warranty, starting from the date of purchase.

To make a breakage warranty claim on a product purchased before 1 June, 2022, please contact the retailer with:

  1. Your proof of warranty or warranty certificate
  2. The original receipt
  3. The broken or damaged product.

Read the full Terms & Conditions for the Breakage Warranty here

When you have successfully submitted your breakage warranty claim, an email with your claim number will be sent to you. Our customer service team will contact you once your claim has been processed. If your warranty claim is approved, you will receive a confirmation email from us and a replacement product will be shipped to your home address.

Our breakage warranty is available in many European countries and North America. You can register purchases made in any of these countries if you yourself is a resident of a country where the service is also available. Visit your local Royal Copenhagen website and follow a few easy steps to register your product(s). 

The countries that offer breakage warranty are: Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Faroe Islands, France, Finland, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States of America.

Which countries offer breakage warranty?
The countries that offer breakage warranty are: Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Faroe Islands, France, Finland, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States of America.


We regret that our breakage warranty is not currently available worldwide. However, we continuously develop our services and hope to offer breakage warranty in more countries in the future.

 

Should your product(s) break or chip, follow a few simple steps on our website to make a warranty claim. You will need the warranty ID, which can be found in your product registration confirmation email. If you have an online account and want to make a breakage warranty claim, please sign in on royalcopenhagen.com first and make the claim directly from your profile.

Remember to add you customer information and delivery information under 'My Address Book'.

The breakage warranty period is 24 months starting from the date of purchase. You must register your product(s) on royalcopenhagen.com within 6 months of purchase to be covered by the breakage warranty.  Join the Royal Copenhagen Collector’s Club to enjoy an extended 36-month breakage warranty.

The breakage warranty applies to tableware products registered on royalcopenhagen.com within 6 months of purchase. Products must be purchased from a Royal Copenhagen certified retailer, our online shop on royalcopenhagen.com or one of our own stores. The Flora Danica collection, Purpur collections and home interior products such as vases, candle holders, votives, decorations, figurines etc. are not covered by the breakage warranty.

See all excluded products here

A receipt is mandatory when registering a product for the breakage warranty, so kindly ask the person who gifted you your new porcelain for the receipt, then follow the registration steps on royalcopenhagen.com.

No. A copy of the receipt is necessary for the product registration. This is to ensure that the product has been purchased from a Royal Copenhagen certified retailer, our own online shop on royalcopenhagen.com or one of our own stores.

No we do not need to receive your broken porcelain. When you submit a warranty claim, you need to upload photos of your broken item. Once we have received your warranty claim we will send you a new product and you do not need to return the broken one to Royal Copenhagen.
You need a valid receipt to register an item for breakage warranty and the item needs to have been purchased from a certified retailer. This is often not the case with corporate gifts, which makes them ineligible for breakage warranty. 
Couldn’t find the answer you were looking for? Check our general breakage warranty FAQ. 

I NEED TO GIVE A GIFT WITH BREAKAGE WARRANTY

Yes – you can certainly provide the receipt along with the gift when you give it, and the recipient can then register their porcelain for breakage warranty on our website. We only require that it is visible on the receipt where the gift was purchased, when it was purchased, and what was purchased.

 

You can see HERE  which countries the breakage warranty is valid in. However, please be aware that we can only replace the product with one of the same model if it is available in the country where the recipient lives. If the particular product is not available, we will replace it with a similar item according to the Terms & Conditions for Breakage Warranty . This is primarily relevant for products purchased in Europe and given to a recipient in the USA.
Yes – the warranty period always starts from the date of purchase, as this is the only date we can verify.
When a breakage warranty is registered in the recipient's name, their membership status determines the length of the warranty period. If they are not members of the Royal Copenhagen Collectors' Club (and do not wish to be), they receive a 2-year breakage warranty. If they are members or create an account before accepting the breakage warranty, they receive a 3-year breakage warranty.
The receipt is necessary for us to verify the purchase, so it is not possible to create a breakage warranty without a receipt.
As the sender of a breakage warranty, you do not receive notification of whether the warranty has been accepted or not. Occasionally, recipients may want to return or exchange a gift without informing the gift giver. Therefore, we have chosen not to send an email to the gift giver regarding the acceptance status of a breakage warranty.
You can transfer breakage warranties registered to your account to others by logging into your account and clicking on "My Warranties," then selecting "Transfer Breakage Warranty."
Please contact our customer service  for assistance.

I HAVE RECEIVED A BREAKAGE WARRANTY

Please contact our customer service for assistance. Alternatively, you can ask the sender to initiate a new breakage warranty transfer.

If you do not wish to keep the gift, simply do not accept the breakage warranty. The sender of the gift will not be notified.

You must be logged into your Collector’s Club account to receive a 3-year breakage warranty. Please contact our customer service for assistance.
o register a product for breakage warranty, a valid receipt is required. Therefore, you should ask the gift giver to transfer the breakage warranty to you through our website or provide you with the receipt so you can register the product yourself.
To register products for breakage warranty, you need a valid receipt, and the product must be purchased from an approved retailer. This is usually not the case for corporate gifts, so they cannot be registered for breakage warranty.