Royal Copenhagen offer
terms & conditions
Last updated 27, 2021
PLEASE READ THIS AGREEMENT CAREFULLY. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE SITES. THIS AGREEMENT CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS.
Welcome. You are interacting with one of our U.S. Sites, including: Waterford.com; Wedgwood.com; RoyalDoulton.com; and royalcopenhagen.com. These terms and conditions of use govern your use of any online-service location (website or mobile app) that posts a link to these terms (the "Sites"). These Sites are owned by FISKARS LIVING US, LLC. ("FISKARS US"), which provides you, as a visitor to or customer of these Sites, with access to and use of these Sites subject to your compliance with the terms and conditions set forth below, including all documents, policies, and guidelines incorporated herein (collectively, the "Agreement"). You should read this Agreement carefully before browsing, using, or ordering products or services on our Sites.
The use of these Sites is governed by terms, provisions and conditions set forth herein and by entering these Sites you agree to be bound by all such terms, provisions and conditions. Please read them carefully. You are responsible for reviewing and becoming familiar with these terms.
Each time you access or enter these Sites, you acknowledge that (i) you have read and understand these terms and that you agree to be bound by these terms, provisions and conditions as same may be amended from time to time and (ii) the disclaimer, limitation of liability and indemnity provisions set forth in these terms, provisions and conditions are an agreed upon allocation of risk and form an essential part of our agreement to permit you to use these Sites, without which agreement Fiskars US would not enter into this Agreement or permit you to use these Sites. If you do not agree to be bound by the terms, provisions and conditions herein, you are directed to discontinue your use of these Sites immediately.
This Agreement does not alter in any way the terms or conditions of any other written or on-line agreement you may have or will have with FISKARS US. FISKARS US reserves the right to change or modify any of the terms and conditions contained in this Agreement or any policy or guideline referenced herein at any time and in its sole discretion. AS OUR SITES EVOLVE, THE TERMS AND CONDITIONS UNDER WHICH WE OFFER THE SITES MAY PROSPECTIVELY BE MODIFIED AND WE MAY CEASE OFFERING THE SITES UNDER THE TERMS OR APPLICABLE ADDITIONAL TERMS FOR WHICH THEY WERE PREVIOUSLY OFFERED. ACCORDINGLY, EACH TIME YOU SIGN IN TO OR OTHERWISE USE THE SITES YOU ARE ENTERING INTO A NEW AGREEMENT WITH US ON THE THEN APPLICABLE TERMS AND CONDITIONS AND YOU AGREE THAT WE MAY NOTIFY YOU OF ADDITIONAL TERMS BY POSTING THEM ON THE SERVICE (OR IN ANY OTHER REASONABLE MANNER OF NOTICE WHICH WE ELECT), AND THAT YOUR USE OF THE SERVICE AFTER SUCH NOTICE CONSTITUTES YOUR GOING FORWARD AGREEMENT TO THE ADDITIONAL TERMS FOR YOUR NEW USE AND TRANSACTIONS. If the Agreement is changed, we will post the new terms on these Sites (or we may notify you in any other reasonable manner of notice we elect), along with the effective date of changed or modified Agreement. Any changes or modifications will be effective upon posting of the new Agreement on these Sites as revised, and your access to or use or browsing of our Sites following the posting of such changes or modifications will constitute your acceptance of the Agreement as revised.
AVAILABILITY TO U.S. RESIDENTS
These Sites are intended only for the use of persons residing in the United States, and for delivery of products and services within the United States, and FISKARS US makes no representations that the Sites are appropriate or available for use outside the United States. If you reside outside of the United States, or are seeking delivery of products or services outside of the United States, links to our regional Waterford, Wedgwood, Royal Doulton and Royal Albert websites can be found on About Fiskars Group Page. Please note, product selection, style, availability and pricing may vary by region. The Sites may describe products and services that are available only in the United States (or only parts of it) and are not available worldwide. We reserve the right to limit the availability of the Sites and/or the provision of any content, program, product, service, or other feature described or available on the Sites to any person, entity, geographic area, or jurisdiction, at any time and in our sole discretion, and to limit the quantities of any content, program, product, service, or other feature that we provide. You agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement or to any sale of goods carried out as a result of your use of the Sites.
LICENSE AND TERMS OF SITES ACCESS
Limited License: FISKARS US grants you a limited license to access and make personal, non-commercial use of our Sites and the content displayed on it. Any other redistribution, retransmission, copying, or publication of any content from these Sites is strictly prohibited without the express written consent of FISKARS US. Our grant of this limited license does not include, without limitation: (1) any resale or commercial use of these Sites or any of the content; (2) the collection and use of any product or service listings or descriptions; (3) making derivative uses of these Sites or any contents; or (4) use of any data mining, "spiders," "robots," "wanderers," or similar data gathering and extraction methods. Except as noted above, FISKARS US does not grant to you any right or license by implication, estoppel, or otherwise in or under any copyright, trademark, service mark, registered trademark, or proprietary right of FISKARS US or any third party. See the Copyright and Trademarks and Service Marks sections below for further information. The foregoing limited license (i) does not give you any ownership of, or any other intellectual property interest in, any content, and (ii) may be immediately suspended or terminated for any reason, in FISKARS US's sole discretion, and without advance notice or liability.
Reservation of All Rights Not Granted: These terms include only narrow, limited grants of rights to FISKARS US's content and to use and access the Sites. No right or license may be construed, under any legal theory, by implication, estoppel, industry custom, or otherwise. All rights not expressly granted to you are reserved by FISKARS US and its affiliates, licensors and other third parties. Any unauthorized use of any FISKARS US content or the Sites for any purpose is prohibited.
Harmful Content: By using these Sites, you agree not to submit or disseminate any harmful message, data, information, text or other material, including without limitation, viruses, "Trojan horses," "worms," "time bombs," "zombies," "cancelbots," or any other computer programming routines that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, data, or personal information of FISKARS US or any third parties. FISKARS US may immediately suspend or terminate the availability of the Sites and content (and any elements and features of them), in whole or in part, for any reason, in FISKARS US's sole discretion, and without advance notice or liability.
Responsibility for Your Conduct. By using these Sites, you agree not to impersonate any person or entity, otherwise misrepresent your affiliation with a person or entity, misrepresent your address or country of residence, or interfere with other users of these Sites. You are solely liable for the content of any message, data, information, text, or other material you submit or transmit to these Sites. Consistent with the Indemnity section below, you agree to indemnify and hold harmless FISKARS US from any claim, action, demand, loss, or damages (including attorneys' fees) made or incurred by any third party arising out of or relating to your conduct, your violation of this Agreement, or your violation of any rights of a third party.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order nor does it constitute confirmation of our offer to sell. We reserve the right, at any time after receipt of your order but prior to shipment, to accept or decline your order for any or no reason. We reserve the right, at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may need to verify any information you provide to us before we accept or process any order.
Item availability and prices for all products sold on these Sites are subject to change without notice. Prices for products sold on these Sites may be different from the prices sold through our retail location(s). (Price changes will not be retroactively applied to any outstanding or completed orders).
Payment for the products purchased on these Sites may be made by credit card. Currently, we accept the following major credit cards: Visa®, MasterCard®, American Express®, and Discover®. We may from time to time modify our list of accepted credit cards. You will be required to provide us with the exact billing address and telephone number that your credit card issuer has on file for you. You may further be required to provide us with the security code on your credit card. Incorrect information may cause a delay in processing your order. We may use the services of one or more third party, hosting providers, processors and/or financial institutions (each a "Processor") to process the payment method for your purchases. BY PROVIDING PAYMENT METHOD INFORMATION, YOU EXPRESSLY AUTHORIZES FISKARS US, ITS AGENTS, SERVICE PROVIDERS AND PROCESSORS TO CHARGE THE PAYMENT METHOD FOR THE ORDERS.
CORRECTION OF ERRORS & INACCURACIES
The information on these Sites may contain typographical errors or inaccuracies and may not be complete or current. FISKARS US reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. In the event that a product is listed by FISKARS US at an inaccurate price due to typographical error or error in pricing information or for any other reason, FISKARS US shall have the right to (i) refuse or cancel any orders placed for the product listed at the incorrect price and/or (ii) refuse or cancel any such orders whether or not an order has been confirmed, in which event, FISKARS US shall offer a refund to you of previous amounts paid in respect of your purchase. The display of products on these Sites shall not constitute an offer to sell.
Pictures are provided for illustration purposes only. Please note that such errors, inaccuracies or omissions may relate to descriptions, pictures, pricing and availability.
We have used our reasonable efforts to display as accurately as possible the colors of the materials shown on these Sites. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We apologize for any inconvenience this may cause you.
SHIPPING CHARGES; TAXES
You may be responsible for charges for shipping and handling. Such charges are in addition to product cost. In certain instances, FISKARS US is required by law to charge applicable taxes. You remain responsible for the prompt and proper payment of all taxes applicable to the products shipped to you or your designee.
All content, copyrighted materials, and copyrightable materials on these Sites, including, without limitation, the Waterford, Wedgwood, Royal Doulton, Royal Albert, and FISKARS US affiliate logos, designs, text, graphics, pictures, sound files and other files, page layouts, and the selection and arrangement thereof ("Materials") are ALL RIGHTS RESERVED Copyright © 2009-2020 FISKARS US and/or its affiliates. Except as stated herein, none of the content or materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of FISKARS US or affiliated copyright owner. FISKARS US and its affiliates grant you permission to display, copy, distribute, and download the content and materials appearing on this Sites for personal, non-commercial, and informational use only, provided that you may not, without the permission of FISKARS US or its affiliated copyright owner (1) copy, publish, or post any Materials on any computer network or broadcast or publications media, (2) modify the Materials, or (3) remove or alter any copyright and other proprietary notices contained in the Materials.
TRADEMARKS AND SERVICE MARKS
All marks and logos featured in these Web Sites-including, but not limited to, "Waterford®," "Waterford Crystal," "Waterford.com", "Waterford Wedgwood®," "Marquis®," "Marquis® by Waterford," "Waterford World of Awards®," "Waterford Holiday Heirlooms®," "Wedgwood®, "Johnson Bros.®," "Franciscan®," "WedgwoodUSA.com, " "Royal Doulton®," "Royal Albert®," "RoyalDoulton.com", “royalcopenhagen.com”, “Royal Copenhagen®” and the "seahorse" design, "Portland vase", "lion's head logo"-are either trademarks, service marks, or registered trademarks of Fiskars Finland Oy Ab and used under license by FISKARS US. These trademarks, service marks, and registered trademarks may not be copied, imitated, or used, in whole or in part, without the prior written permission of Fiskars Finland Oy Ab or its affiliates. All page headers, Waterford, Wedgwood, Royal Doulton, Waterford.com, Wedgwoodusa.com and RoyalDoulton.com custom graphics, buttons, icons, and scripts are either trademarks, service marks, and/or trade dress of FISKARS US or its affiliates, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of FISKARS US or its affiliates. Fiskars Finland Oy Ab and FISKARS US affiliate trademarks, service marks, and trade dress may not be used in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Fiskars Finland Oy Ab , FISKARS US or its affiliates.
All other trademarks, service marks, registered trademarks, product and service names and company names or logos that appear on the Sites are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by FISKARS US.
Limited Right to Link to the Sites: Subject to the restrictions in this Agreement, including without limitation those in the License and Terms of Site Access section above, FISKARS US grants to you a limited, nonexclusive, revocable right to create a hypertext link ("link") to the home page of these Sites so long as your link does not portray FISKARS US or any of its products and services in a false, misleading, derogatory, or otherwise defamatory manner. You may not use a FISKARS US design, logo, or other proprietary graphic, trademark, or registered trademark to link to these Sites without the express written permission of FISKARS US. FISKARS US reserves the right to suspend or prohibit linking to the Sites for any reason, in its sole discretion, without advance notice or any liability of any kind to you or any third party.
In your communications with FISKARS US , please keep in mind that we do not seek any unsolicited ideas or materials for products or services, or even suggested improvements to products or services, including, without limitation, ideas, concepts, inventions, or designs for products or otherwise (collectively, "Unsolicited Ideas and Materials"). Any Unsolicited Ideas and Materials you post on or send to us are deemed user submitted materials and licensed to us as set forth above. In addition, FISKARS US retains all of the rights held by members of the general public with regard to your Unsolicited Ideas and Materials. FISKARS US 's receipt of your Unsolicited Ideas and Materials is not an admission by FISKARS US of their novelty, priority, or originality, and it does not impair FISKARS US 's right to contest existing or future intellectual property rights relating to your Unsolicited Ideas and Materials.
PROCEDURE FOR ALLEGING COPYRIGHT INFRINGEMENT
FISKARS US asks our users to respect the intellectual property rights of others. It is our policy to respond appropriately to clear notices of alleged copyright infringement, as set forth more fully below. In FISKARS US 's sole discretion, FISKARS US may remove content that may be infringing on another person's intellectual property rights with or without notice to the potential infringer. In accordance with the U.S. Digital Millennium Copyright Act ("DMCA") and other applicable law, FISKARS US has adopted a policy of terminating, in appropriate circumstances and at FISKARS US 's sole discretion, users who are deemed to be repeat infringers. If you own a copyright in a work (or represent such a copyright owner) and believe that your (or such owner's) copyright in that work has been infringed by an improper posting or distribution of it via the Sites, then you may send us a written notice that includes all of the following: (i) a legend or subject line that says: "DMCA Copyright Infringement Notice"; (ii) a description of the copyrighted work that you claim has been infringed or, if multiple copyrighted works are covered by a single notification, a representative list of such works; (iii) a description of where the material that you claim is infringing or is the subject of infringing activity is located that is reasonably sufficient to permit us to locate the material (please include the URL of the Sites on which the material appears); (iv) your full name, address, telephone number, and e-mail address; (v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; (vi) a statement by you, made under penalty of perjury, that all the information in your notice is accurate, and that you are the copyright owner (or, if you are not the copyright owner, then your statement must indicate that you are authorized to act on the behalf of the owner of an exclusive right that is allegedly infringed); and (vii) your electronic or physical signature.
FISKARS US will only respond to DMCA Notices that it receives by mail, or e-mail at the addresses below:
By Mail: FISKARS LIVING US, LLC, Attn: Legal Department, 7800 Discovery Drive, Middleton, WI 53562.
By E-Mail: email@example.com
It is often difficult to determine if your copyright has been infringed. FISKARS US may elect to not respond to DMCA Notices that do not substantially comply with all of the foregoing requirements, and FISKARS US may elect to remove allegedly infringing material that comes to its attention via notices that do not substantially comply with the DMCA.
PRODUCT AND SERVICE DESCRIPTIONS, PRICING, AND AVAILABILITY
With respect to its offering of information, products, and services on the Sites, FISKARS US attempts to be as accurate as possible. Nevertheless, FISKARS US does not warrant that information, product or service descriptions, product availability, or other content of these Sites is accurate, complete, reliable, current, or error-free. Despite our efforts, it is possible due to computer or other error or cause that a product or service offered on these Sites may be mispriced, described inaccurately, or unavailable. In the event FISKARS US determines that a product or service is mispriced or described inaccurately, FISKARS US reserves the right to take any action it deems reasonable and necessary, in its sole discretion, to rectify the error, including without limitation canceling your order. You agree to notify FISKARS US immediately if you become aware of any pricing or descriptive errors or inconsistencies with any products or services you order through these Sites and comply with any corrective action taken by FISKARS US .
For products ordered on these Sites, FISKARS US will ship only to U.S. addresses in the 50 States and the District of Columbia, excluding Puerto Rico, Guam, the U.S. Virgin Islands, U.S. post office box addresses, and APO addresses. FISKARS US reserves the right to impose a shipping surcharge for certain large items, as identified on their corresponding product pages. For further information on our shipping policies, please see the Shipping Options and Costs section of our Shipping Page.
For products ordered on these Sites, FISKARS US will provide to the purchaser a refund or exchange so long as the merchandise returned is new, unused, returned to FISKARS US within 30 days of the date of purchase, and accompanied by a properly completed returns form (provided to the purchaser with any FISKARS US product shipment). FISKARS US requires a properly completed returns form and prepaid shipping charges or postage for any and all returns, and will accept and process returns only for purchases made using these Sites. FISKARS US undertakes no obligation to accept returns for products purchased on third-party Web sites or in a physical retail store, or to accept returns for personalized products, including but without limitation engraved FISKARS US products. For more information about our returns policies, please see our Returns Page.
"As Is" and "As Available" Basis: These Sites and the materials contained therein are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, as to the operation of these Sites or the information, content, materials, products or services included on these Sites. You expressly agree that use of these Sites, including all content, data or software distributed by, downloaded or accessed from or through these Sites, is at your sole risk and responsibility.
Warranty Disclaimer: EXCEPT FOR SUCH EXPRESS WRITTEN AND PRODUCT-SPECIFIC WARRANTIES AS MAY BE MADE TO A PURCHASER, FISKARS US DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, MATERIALS, CONTENT, SERVICES AND PRODUCTS ON THESE SITES. FISKARS US DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN THESE SITES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, SUBJECT TO CORRECTION OR THAT ANY SUCH MATERIALS AVAILABLE FOR DOWNLOAD FROM THESE SITES ARE FREE OF INFECTION OR VIRUSES, WORMS, TROJAN HORSES OR OTHER CODE THAT MANIFESTS CONTAMINATING OR DESTRUCTIVE PROPERTIES. FISKARS US IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, TEXT, OR PHOTOGRAPHY. WHILE FISKARS US ATTEMPTS TO ENSURE YOUR ACCESS AND USE OF THESE SITES IS SAFE, FISKARS US CANNOT AND DOES NOT REPRESENT OR WARRANT THAT THESE SITES OR ITS SERVER(S) WILL BE ERROR-FREE, UNINTERRUPTED, FREE FROM UNAUTHORIZED ACCESS (INCLUDING THIRD-PARTY HACKERS OR DENIAL OF SERVICE ATTACKS) OR OTHERWISE MEET CUSTOMER'S REQUIREMENTS.
FISKARS US reserves the right to change any and all content contained on these Sites at any time without notice. Reference to any non-FISKARS US products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise is for information purposes only and does not constitute or imply endorsement, sponsorship or recommendation thereof by FISKARS US .
Your Responsibility and Risk: It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise, and other information provided on or through these Sites or on the Internet generally.
LIMITATION OF LIABILITY
IN NO EVENT SHALL FISKARS US BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH (I) THE USE OR INABILITY TO USE THESE SITES OR THE CONTENT, MATERIALS, INFORMATION, TRANSACTIONS, PRODUCTS OR SERVICES PROVIDED ON OR THROUGH THESE SITES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS OR OTHER INACCURACIES IN THESE SITES OR THE CONTENT, MATERIALS, INFORMATION, PRODUCTS OR SERVICES ON OR AVAILABLE THROUGH THESE SITES, EVEN IF FISKARS US OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Certain state laws do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions, or limitations, may not apply to you, and you may have additional rights to those contained herein. In such states, FISKARS US 's liability is limited to the greatest extent permitted by law.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL FISKARS US ' TOTAL LIABILITY TO YOU, FOR ALL POSSIBLE DAMAGES, LOSSES, AND CAUSES OF ACTION IN CONNECTION WITH YOUR ACCESS TO AND USE OF THE SITES AND YOUR RIGHTS UNDER THESE TERMS, EXCEED AN AMOUNT EQUAL TO THE AMOUNT YOU HAVE PAID FISKARS US IN CONNECTION WITH THE TRANSACTION(S) THAT UNDERLIE THE CLAIM(S); PROVIDED, HOWEVER, THIS PROVISION WILL NOT APPLY IF A COURT OR TRIBUNAL WITH APPLICABLE JURISDICTION FINDS SUCH TO BE UNCONSCIONABLE. FOR PURPOSES OF CLARITY, THE PRIOR SENTENCE DOES NOT EXPAND OR LIMIT ANY EXPRESS, WRITTEN PRODUCT WARRANTY THAT IS PROVIDED BY FISKARS US OR A MANUFACTURER OF A PHYSICAL PRODUCT.
You shall indemnify, defend and hold harmless FISKARS US and its affiliates and their respective shareholders, directors, members, managers, officers, employees and agents from and against any and all liability, claims, costs and expenses (including without limitation reasonable legal fees and expenses), arising out of, resulting from, or in connection with, your use of these Sites and/or any third party sites and/or your use of the products obtained from FISKARS US .
The provisions of the Product and Service Descriptions and Pricing, Disclaimers, Limitation of Liability, and Indemnity sections above are for the benefit of FISKARS US and its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to these Sites. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.
DISPUTE RESOLUTION BY BINDING ARBITRATION
Certain portions of this Section ("Dispute Resolution Section") are deemed to be a "written agreement to arbitrate" pursuant to the Federal Arbitration Act. You and FISKARS US agree that we intend that this Section satisfies the "writing" requirement of the Federal Arbitration Act. This Dispute Resolution Section can only be amended by mutual agreement.
A. First - Try to Resolve Disputes and Excluded Disputes. If any controversy, allegation, or claim arises between you and FISKARS US , including, out of the Sites, this Agreement or any services or products ordered through the Sites, the content, or your submissions (including, Unsolicited Ideas and Materials), whether heretofore or hereafter arising (collectively, "Dispute"), then you and we agree to send a written notice to the other providing a reasonable description of the Dispute, along with a proposed resolution of it. Our notice to you will be sent to you based on the most recent contact information that you provide us. But if no such information exists or if such information is not current, then we have no obligation under this Dispute Resolution Section (A). Your notice to us must be sent to: FISKARS LIVING US, LLC, 7800 Discovery Drive, Middleton, WI 53562 (Attn: Legal Department). For a period of sixty (60) days from the date of receipt of notice from the other party, FISKARS US and you will engage in a dialogue in order to attempt to resolve the Dispute, though nothing will require either you or FISKARS US to resolve the Dispute on terms with respect to which you and FISKARS US , in each of our sole discretion, are not comfortable.
B. Binding Arbitration. AS USED HEREIN, THE FOLLOWING DISPUTES WILL BE "ARBITRATION DISPUTES", WHICH MAY ONLY BE RESOLVED BY BINDING ARBITRATION AS SET FORTH HEREIN: ANY AND ALL DISPUTES ARISING OUT OF, IN CONNECTION WITH OR RELATED TO DATA COLLECTION, DATA PRIVACY OR SECURITY, DATA BREACH, TEXT MESSAGING, OR COLLECTION, USE, OR DISCLOSURE OF INDIVIDUAL OR AGGREGATE CONSUMER INFORMATION AND DATA WHETHER PERSONALLY IDENTIFIABLE OR OTHERWISE. ALL ARBITRATION DISPUTES MUST BE RESOLVED BY FINAL AND BINDING ARBITRATION IN ACCORDANCE WITH THE THEN-CURRENT COMMERCIAL ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION ("AAA"), except as modified herein, and in accordance with the AAA's Supplementary Procedures for Consumer Related Disputes. The arbitration will be administered by the AAA. The Federal Arbitration Act ("FAA") shall govern the arbitrability of all Arbitration Disputes between FISKARS US and you regarding this Agreement and the Sites, including the No Class Action Matters section below. BY AGREEING TO ARBITRATE, EACH PARTY IS GIVING UP ITS RIGHT TO GO TO COURT AND HAVE ANY ARBITRATION DISPUTE HEARD BY A JUDGE OR JURY. All issues are for the arbitrator to decide, except that issues relating to the scope, interpretation and enforceability of the arbitration and class action waiver provisions are to be decided only by a court of competent jurisdiction, and not by the arbitrator. This arbitration provision shall survive termination of these Terms or the Site. You can obtain AAA procedures, rules, and fee information as follows: 800.778.7879 and http://www.adr.org.
C. Limited Time to File Claims. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IF YOU OR WE WANT TO ASSERT A DISPUTE AGAINST THE OTHER, THEN YOU OR WE MUST COMMENCE IT (BY DELIVERY OF WRITTEN NOTICE DISPUTE RESOLUTION SECTION TO THE OTHER PARTY) WITHIN ONE (1) YEAR AFTER THE DISPUTE ARISES -- OR IT WILL BE FOREVER BARRED.
D. Injunctive Relief. The foregoing provisions of this Dispute Resolution Section will not apply to any legal action taken by FISKARS US to seek an injunction or other equitable relief in connection with, any loss, cost, or damage (or any potential loss, cost, or damage) relating to the Site, any Content, your User-Generated Content and/or FISKARS US ' intellectual property rights (including such we may claim that may be in dispute), FISKARS US ' operations, and/or FISKARS US ' products or services.
E. No Class Action Matters. YOU AND FISKARS US AGREE THAT WITH RESPECT TO ARBITRATION DISPUTES EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR AS AN ASSOCIATION. All Arbitration Disputes will be heard or arbitrated only on an individual basis and will not be joined or consolidated with any other claims or arbitrations or other proceedings that involve any claim or controversy of any other party. There shall be no right or authority for any Arbitration Dispute to be arbitrated on a class action basis or on any basis involving Arbitration Disputes brought in a purported representative capacity on behalf of the general public, or other persons or entities similarly situated. But if, for any reason, any court with competent jurisdiction holds that the restriction set forth in this Dispute Resolution Section (E) is unconscionable or unenforceable, then our agreement in Dispute Resolution Section (B) to arbitrate will not apply and the Arbitration Dispute must be brought exclusively in court pursuant to Dispute Resolution Section (G). Notwithstanding any other provision of this Dispute Resolution Section, any and all issues relating to the scope, interpretation and enforceability of this Dispute Resolution Section (E), including the class action waiver provisions contained herein, are to be decided only by a court of competent jurisdiction, and not by the arbitrator. The arbitrator does not have the power to vary these class action waiver provisions.
F. Small Claims Matters Are Excluded From Arbitration Requirement. Notwithstanding the foregoing, either of us may bring qualifying claims of disputes (including Arbitration Disputes) in small claims court of competent jurisdiction.
G. Federal and State Courts in Monmouth County, New Jersey. Except to the extent that arbitration is required in Dispute Resolution Section (B), small claims actions, or with respect to the enforcement of any arbitration decision or award with respect to an Arbitration Dispute, any action or proceeding relating to the Site and/or these Terms may only be instituted in state or Federal court in Monmouth County, New Jersey. Accordingly, you and FISKARS US consent to the exclusive personal jurisdiction and venue of such courts for such matters, and waive any jurisdictional, venue or inconvenient forum objections to such courts.
If any provision or portion thereof set forth in these terms, provisions and conditions is found to be unlawful, void or, for any other reason unenforceable, then such provision or portion thereof shall be deemed severable and shall not affect the validity and enforceability of any other provision.
Notwithstanding any of these terms and conditions, this Agreement may be terminated by either party without notice at any time for any reason; provided that you may no longer access or use these Sites after this Agreement has been terminated. The sections of this Agreement entitled Copyright; Trademarks and Service Marks; Submissions; Disclaimers; Limitation of Liability; Indemnity; Third-Party Rights; Dispute Resolution by Binding Arbitration; Severability, Termination; Enforceability and Admissibility; and Waiver, Modification, and Assignment shall survive any termination of this Agreement. Upon suspension or termination of your access to the Sites, or upon notice from FISKARS US , all rights granted to you under these terms or Agreement will cease immediately, and you agree that you will immediately discontinue use of the Sites.
WAIVER OF INJUNCTIVE OR OTHER EQUITABLE RELIEF
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IF YOU CLAIM THAT YOU HAVE INCURRED ANY LOSS, DAMAGES, OR INJURIES IN CONNECTION WITH YOUR USE OF THE SITES, THEN THE LOSSES, DAMAGES, AND INJURIES WILL NOT BE IRREPARABLE OR SUFFICIENT TO ENTITLE YOU TO AN INJUNCTION OR TO OTHER EQUITABLE RELIEF OF ANY KIND. THIS MEANS THAT, IN CONNECTION WITH YOUR CLAIM, YOU AGREE THAT YOU WILL NOT SEEK, AND YOU WILL NOT BE PERMITTED TO OBTAIN, ANY RELIEF IN ANY FORUM THAT MAY INTERFERE WITH OR PREVENT THE DEVELOPMENT OR EXPLOITATION OF ANY WEBSITE, APPLICATION, CONTENT, USER-GENERATED CONTENT, PRODUCT, SERVICE, OR INTELLECTUAL PROPERTY OWNED, LICENSED, USED OR CONTROLLED BY FISKARS US OR A LICENSOR OF FISKARS US .
ENFORCEABILITY AND ADMISSIBILITY
This electronic document and any other electronic documents, policies, and guidelines incorporated herein will be: (1) deemed for all purposes to be a "writing" or "in writing," and to comply with all statutory, contractual, and other legal requirements for a writing; (2) legally enforceable as a signed writing as against the parties subject to the electronic documents; and (3) deemed an "original" when printed from electronic records established and maintained in the ordinary course of business. Electronic documents introduced as evidence in any judicial, arbitration, mediation or administrative proceeding will, if established and maintained in the ordinary course of business, be admissible to the same extent as business records in written form that are similarly established and maintained.
WAIVER, MODIFICATION, AND ASSIGNMENT
FISKARS US 's failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right thereof. Neither the course of conduct between the FISKARS US and a user of these Sites nor trade practice shall act to modify any provision of this Agreement. FISKARS US may assign its rights and duties under this Agreement to any party at any time without notice to you.
NOTICES, QUESTIONS AND CUSTOMER SERVICE
You agree that: (1) we may give you notices of new, revised or changed terms and other important matters by prominently posting notice on the home page of the Sites, or in another reasonable manner; and (2) we may contact you by mail or e-mail sent to the address provided by you. You agree to promptly notify us if you change your e-mail or mailing address by updating your account settings. All legal notices to us must be sent to Attn: Legal Department, FISKARS LIVING US, LLC, 7800 Discovery Drive, Middleton, WI 53562.
If you have a question regarding using the Sites, you may contact FISKARS US , LLC Customer Support by sending an e-mail to our Customer service or calling our toll-free number at: 1-877-720-3485. You acknowledge that the provision of customer support is at FISKARS US 's sole discretion and that we have no obligation to provide you with customer support of any kind.
When you communicate with us electronically, such as via e-mail and text message, you consent to receive communications from us electronically. We will try to promptly respond to all inquiries, but we are not obligated to do so.
You are responsible for obtaining and maintaining all Devices and other equipment and software, and all internet service provider, mobile service, and other services needed for your access to and use of the Sites and you will be responsible for all charges related to them.
INVESTIGATIONS; COOPERATION WITH LAW ENFORCEMENT
CALIFORNIA CONSUMER RIGHTS AND NOTICES
Pursuant to Cal. Civil Code § 1789.3, please note that (a) FISKARS US ' registered office address is c/o Corporation Service Company 2711 Centerville Road, Suite 400 Wilmington, DE 19808, with a correspondence address at Fiskars Living US 1330 Campus Parkway, Wall, NJ 07753 (b) the fees and charges for FISKARS US services and products vary depending on the services and products selected by you, and (c) if you have a complaint regarding Fiskars Finland Oy Ab Sites or product or desire further information on use of the FISKARS US Sites and product, you may submit your complaint via email using our Contact Us Page. For complaints you may also contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs by mail at: 400 R St., Suite 1080, Sacramento, California, 95814, or by telephone at (916) 445-1254. Their website is located at: http://www.dca.ca.gov.
Effective date xx.xx.2020
Welcome to Royal Copenhagen web store at www.royalcopenhagen.com.
The owner and operator of this website and of Webstore is Fiskars Online Oy Ab, PO Box 1205 Hämeentie 135A, 00560 Helsinki, Finland, registered under number FI31031109. Fiskars Online Oy Ab is the seller (later “Seller” or “we”) of the products offered at Royal Copenhagen web store (later “Products”). Royal Copenhagen webstore is located in the address https://www.royalcopenhagen.com, later referred into as “Webstore”.
Please find our Customer Service contact details here: Customer Service.
BY PLACING AN ORDER FOR PRODUCTS IN THE WEBSTORE AND CHECKING THE TERMS ACCEPTANCE TICK BOX AT THE CHECKOUT PHASE YOU AGREE TO THESE TERMS. If you refuse to accept them, you will not be able to order any products from our site.
We reserve the right to make changes to these terms and conditions at any time. Every time you order products from us, the terms and conditions in force at the time of your order will apply to the contract between you and us.
Any notices, disclosures, agreements and other communications relating to your use of the Webstore will be provided to you electronically.
We shall also have the right, without notice and without liability for compensation, to restrict or withdraw access to Webstore, remove elements from Webstore from use or restrict the use of certain functions and services of Webstore, in whole or in part.
These Terms do not affect your legal rights, which cannot be waived or limited by contract.
You can place an order and buy Products at the Webstore if you satisfy the conditions below:
- you are at least 18 years of age;
- you are the owner or authorized holder of a valid debit/credit card or PayPal account to pay for your purchases; and
- you agree to provide your real name and correct and complete address, phone number, email address, payment details and other required information.
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an email, acknowledging receipt of your order and detailing the products you have ordered (“Order Confirmation”). However, please note that this does not mean that your order has been accepted. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered, at which time we will send to you an order dispatch confirmation email. We may choose not to accept orders for any reason or no reason. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
As our Product range is being constantly developed, we do not guarantee the availability of any Product advertised on the Webstore. We reserve the right, without liability or earlier notice to change, discontinue or make certain Product unavailable due to: reasons related to health and safety, changes in production (such as raw materials or production techniques) or commercial reasons.
Please note that we may choose not to accept your order if products are shown on the website but are not available/in stock. In such case, we will contact you directly as soon as possible.
3. Prices and payment
3.1. Prices and other charges
Except where indicated otherwise, the prices displayed for Products at the Webstore represent the full retail price listed on the Product itself in effect at the time of your order. These prices include value-added tax or other applicable taxes for the European Union (EU) member state, Norway or Switzerland where the order is placed. The amount of the value-added tax will appear during the checkout process after you have indicated the country of your billing and delivery address. Please see 3.2 for Additional Charges on Non-EU Deliveries[LINK].
Prices do not include delivery charges and handling charges which shall be calculated and advised to you separately before you place your order.
Our Webstore has certain supported currencies [LINK]. Where we take payment for an order in the supported currencies [LINK]of our Webstore, we are not responsible for the exchange rate at which a bank charges its customer, or for any additional charges it makes. In addition, any refunds are made in the same currency that the order was placed.
If an error is discovered in the price of the products that you have ordered, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may refund you any sums you have paid and require the return of any goods provided to you.
The prices shown at the Webstore are applicable only to online shopping on this Webstore and we do not guarantee the same prices in our other stores or any third party stores. We reserve the right to change prices and terms of payment at any time without notice. These changes will not affect orders already placed.
3.2 Additional charges on Non-EU Deliveries
If your order is placed from outside of European Union, except Norway, applicable duties, import fees, taxes and other charges are payable by you. You do agree and acknowledge that full payment of such fees, taxes or charges may be required for releasing the ordered products from customs on arrival. The Seller will not determine or collect the above mentioned fees, taxes or charges.
For deliveries outside of EU, the final price of products will be shown in the cart page. For any delivery outside of EU, applicable value added tax will be 0%. The applicable price of products is displayed at checkout page before payment is made.
3.3 Modes of payment
We accept only certain modes of payment, depending on the country of your billing. Please view the Modes of Payment(LINK).
When placing your order, you will have to provide the relevant details for the chosen mode of payment and authorize the payment via your bank or another payment service provider. Unless otherwise provided in Payments[LINK], upon placing your order, we will require your card issuer or other payment service provider to place a funds provision on your card or other chosen method of payment. Your chosen mode of payment will be finally charged when your order is dispatched. We will not ship your ordered Products to you until your card issuer or other payment service provider has authorized the use of your chosen mode of payment for these purchases. Please note that payments made via online banking (if available) will be charged immediately.
Please note that we reserve a right to cancel your order without prior notice if your chosen payment method cannot be debited.
3.4 Promotional Codes
Promotional codes can only be used online and according to any terms and conditions issued with the code. Any promotional given in the form of discount codes or the like cannot be combined with other offers or discounts and will not apply on already discounted products or products at special promotion prices, unless otherwise stated. We reserve the right to withdraw or cancel the promotion if deemed necessary by us after a reasonable consideration. Where a promotional code is issued to a specific individual, the right to any associated discount is personal to the recipient and may not be transferred. Promotional codes distributed or circulated without our prior written approval are not valid for use and may be refused or cancelled.
Deliveries are made only to the countries indicated at Deliveries & Returns[LINK] and the Products will be sent to the delivery address or pick-up location address given by you in your order and as stated in the Order Confirmation.
You agree that we may deliver the Products in instalments in case some of the Products ordered by you would be temporarily unavailable. You will not be charged any additional delivery costs. The estimated delivery dates are specified in the Order Confirmation.
Title in the products which you have ordered on this site will pass to you at the time your chosen payment method is charged. The risk of the products will transfer to you on delivery, assuming we have received payment in full for such product.
We encourage you to examine the delivery package and received Products as soon as possible after delivery and check that the delivered order is complete and that the Products are in good condition. In case the Products have been damaged in transportation or the delivery is incomplete, please contact our Customer Service [LINK].
We cannot be held responsible for delay or failure to perform, if the delay or failure to perform is caused by circumstances beyond its reasonable control (i.e. force majeure). We will take all reasonable steps to prevent and minimize the delay caused by such circumstances. In the unlikely event of substantial delay, you will be entitled to cancel your order without additional charges.
However, if for any reason we cannot deliver your order within thirty (30) days of your placing it, we will inform you as soon as possible and you will be entitled to a full refund to the method of payment used by you.
5. Order cancellation, returns, breakage warranty and refunds
For return details, please see our Return Instructions at Delivery & Returns [LINK], which are an integral part of these Terms.
Please note that we will only process returns, replacements and refunds for Products purchased at this Webstore. If you purchased our products from some other webstore or distribution channel, please follow the applicable seller’s return policy.
All refunds will be made by crediting the payment card originally used for the original purchase, unless otherwise explicitly agreed in writing.
5.1 Cancelling and returning your order
For all Products ordered from Webstore you have a right of return and refund during a withdrawal period specified in Delivery and Returns[LINK]. Please follow the return instructions received together with the product or see here for Return Instructions [LINK].
Please note that the cancellation right does not apply in the case of following items:
- items made to your specification (including but not limited to products with engraving);
- pierced jewellery;
- sealed tea which has become unsealed after delivery.
All products should be returned unused and in their original packaging. To ensure that your return will be processed correctly and as swiftly as possible, you must use the return labels provided to you by us.
To the extent permitted by applicable law, we will reduce your refund to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop.
If you return your order, the original delivery costs will be refunded to you except in the following situations:
- all the Products in the order are not returned (you keep some of the ordered Products); or
- the return was not made according to Return Instructions[LINK].
Note that we will not refund the return delivery costs except in case of defective product or faulty delivery (please see below the clause 5.2). In other case a refund on return delivery costs will only be made if required by the respective applicable law or otherwise stated by us at Delivery & Returns [LINK]
Please note that for any returns of orders which are placed outside of EU, only price paid in Webstore will be refunded, and the Seller will not refund any taxes, charges or other fees applied to the order by your country of residence, customs or authorities.
5.2 Returns of defective Products and returns due to faulty deliveries
It is your legal right to expect to receive goods which comply with product description, indicated purpose of use and which are at least of satisfactory quality. We must provide you with goods that comply with your legal rights stated above. In case the Products do not comply with these, the product can be deemed defective.
If the Product(s) delivered to you are defective or are not the items you ordered, please contact our Customer Service [LINK]. Please note that you will be required to provide us with clear photographic evidence of the alleged fault or damage.
When the Products have been damaged in transportation, are otherwise defective or are not the items you ordered, our Customer Service will arrange for the replacement or refund of such Product(s). Replacements are only possible if we have the items in stock, in other cases you will receive a refund.
Please note that we will only refund any return delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer, unless otherwise confirmed by us in writing.
5.3 Breakage warranty
We provide a limited breakage warranty for selected products. See Breakage Warranty[LINK].
5.4 Our right to cancel your order
We have a right to cancel the contract with you if your chosen payment method cannot be charged or if we cannot deliver your ordered Products to you due to reasons dependent on you.
6. Personal data
7. Limitation of liability
All images, sizes and measurements as well as content and information are approximate, and offered at the Webstore “as is”. While we try to make sure that all Product information, such as sizes and measurements, is accurate, comprehensive and up to date in the Webstore at all times, there may be a small tolerance of up to 2 % in such sizes and measurements. Please note that actual colours that you see on your computer may vary depending on the monitor that you use.
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any losses that:
- were not foreseeable to you and us when the contract was formed (e.g. technical issues);
- that were not caused by any breach on our part;
- business losses; and
- losses to non-consumers.
8. Changes to these terms and severability
All the changes made in these Sales Terms shall become valid on the Effective Date, as indicated in the beginning of these Sales Terms.
If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be enforced to the largest extent permitted by respective applicable law. This shall not affect or impair the validity, legality and enforceability of the remaining provisions.
9. Applicable law and place of jurisdiction
These Terms shall be governed and construed in accordance with laws of the country where the Seller is established. The courts of the country and the city where the Seller is established will have non-exclusive jurisdiction in relation to these Terms.
As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a consumer to rely on such mandatory provisions of local law.
We will try to resolve any disputes with you directly. If you and we cannot resolve a dispute using our internal complaint handling procedure, you may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: https://webgate.ec.europa.eu/odr.